Customer Care Lead - Coach Teams to Boost NPS & Retention
$57.14kA Medium Corporation
Medium is looking for a Customer Care Supervisor in Grapevine, Texas, to lead a team of 8–12 Customer Care Representatives. This role is vital for ensuring operational excellence, delivering development coaching, and driving improvements in customer satisfaction. Candidates should possess over 3 years of experience in customer service leadership and a strong track record of meeting KPIs. The position offers a competitive salary of $57,143 annually and includes benefits aimed at enhancing the customer experience. #J-18808-Ljbffr Medium
Vacancy posted 3 days ago
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