Customer Service Representative

Customer Service Representative (Hybrid)

We are seeking a Customer Service Representative to support internal teams by resolving order-related inquiries and coordinating with operations, vendors, carriers, and other departments. This role is ideal for someone who enjoys problem-solving, working in a fast-paced environment, and delivering excellent customer service.

Schedule: Hybrid schedule with in-office work Tuesday-Thursday and remote work Monday-Friday. Standard hours are 9:00 AM - 6:00 PM ET.

Key Responsibilities

• Respond to inquiries through ticketing systems and other communication channels.
• Research and resolve order, shipment, delivery, and inventory-related issues.
• Coordinate with internal teams, distribution centers, carriers, and vendors.
• Process order updates, cancellations, shipping changes, and related requests.
• Maintain accurate documentation and case records.
• Meet productivity, quality, and service-level expectations.
• Support continuous process improvement efforts.

Required Qualifications

• 2+ years of customer service or customer support experience.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, including Outlook, Teams, and Excel.
• Ability to manage multiple priorities and work independently.
• Strong organizational, problem-solving, and time management skills.

Preferred Qualifications

• Experience in logistics, supply chain, distribution, transportation, warehouse operations, or order management.
• Experience with ERP systems (SAP, Oracle, etc.).
• Experience with ServiceNow or other ticketing platforms.
• Familiarity with shipping and tracking systems (UPS, FedEx, etc.).
• Background in internal customer support or email-based support environments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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