Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Guest Experience Director - Quality and Resolution Leader

$115k - $135k

Abercrombie & Kent USA, LLC

Abercrombie & Kent USA, LLC is looking for a Guest Relations and Quality Assurance Lead in Downers Grove, IL. This hybrid role is responsible for managing the guest relations team, ensuring satisfaction and quality in service delivery. Applicants should have over 10 years of experience in customer service and quality assurance, along with strong leadership and analytical skills. Benefits include competitive insurance options and a salary range of $115,000 – $135,000. #J-18808-Ljbffr Abercrombie & Kent USA, LLC

Vacancy posted 21 hours ago
Similar jobs that could be interesting for youBased on the Guest Experience Director - Quality and Resolution Leader in Downers Grove, IL vacancy
  • $106k - $150k

    Zurn Elkay Water Solutions is seeking a Quality Manager for the Drinking Water Business Unit in Downers Grove, IL. This role involves...  ...product delivery. The ideal candidate has over 10 years of experience in quality systems and a strong background in APQP and Lean Six... 
    Suggested

    Zurn Elkay Water Solutions

    Downers Grove, IL
    1 day ago
  •  ...Summary The Regional Customer Experience Supervisor is responsible...  ..., customer engagement quality, and operational consistency...  ...Reporting directly to the Regional Director, this role partners closely...  ...education, and conflict resolution. Technical Skills Development... 
    Suggested
    Work experience placement
    Work at office

    DCC Propane, LLC

    Lisle, IL
    2 days ago
  •  ...staffing transitions.2. Cross-Functional Leadership and Problem Resolution (30%)Own the internal problem-solving process for complex...  ...market strategy.QualificationsRequiredMinimum of 5-7 years of experience in account management, client service, or sales support within... 
    Suggested

    Physicians-Revenue-Group

    Downers Grove, IL
    1 day ago
  •  ...agents and policyholders, and collaborating with various stakeholders to ensure successful claim resolutions. The ideal candidate will possess 10 years of relevant experience, strong analytical skills, and excellent communication abilities. Competitive salary and... 
    Suggested
    Remote job
    Flexible hours

    Amerisure Insurance

    Lisle, IL
    4 days ago
  • $115k - $140k

     ...Corporation (NYSE: RRX) is a global leader in engineered power...  ...with Operations, Procurement, Quality, Engineering, Customer Service...  ...Minimum 8 years of relevant experience in manufacturing, supply chain...  ...teams, driving complex problem resolution, and presenting over to... 
    Suggested
    Hourly pay
    Permanent employment
    Contract work
    Temporary work
    Worldwide
    Flexible hours

    Regal Rexnord

    Downers Grove, IL
    4 days ago
  •  ...Quality Manager III - BU Quality System The Company Zurn Elkay...  ...ingenuity, and exceptional customer experience. Our commitment to our...  ...IL (preferred) Reports to: Director - DW Product Engineering, Compliance...  ...to effective root cause resolution Lead and support APQP... 
    Worldwide

    Hispanic Alliance for Career Enhancement

    Downers Grove, IL
    3 days ago
  • $17 - $27.75 per hour

     ...41. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous...  ...and deliver an exceptional customer experience Serves as a Brand Ambassador...  ...business goals Provides HR and conflict resolution support to team and in district in absence... 
    Minimum wage
    Shift work

    Tapestry

    Oak Brook, IL
    21 hours ago
  • $35 - $40 per hour

     ...Overview Immediate need for a talented Quality Manager II . This is a 01+ months Contract...  ...of food industry quality plant/systems experience with demonstrated achievement in Quality...  ...food processing. Facilitate and/or direct resolution to issues as it relates to food safety... 
    Contract work
    Local area
    Immediate start

    Pyramid Consulting

    Downers Grove, IL
    1 day ago
  • M. A. Mortenson Company is looking for a Senior Quality Manager in Itasca, IL. The successful candidate will oversee the quality system...  ...and excellence throughout. With over seven years of experience in the construction industry, you will lead quality control initiatives... 

    M. A. Mortenson Company

    Itasca, IL
    1 day ago
  •  ...seeking a manufacturing supervisor to lead a team focused on quality and safety in production. The role is responsible for monitoring...  ...Bachelor’s degree in Engineering and 3-5 years of supervisory experience, ideally in a metal machining environment. A competitive... 

    API Delevan, Inc.

    Downers Grove, IL
    21 hours ago
  •  ...Carpentersville, Illinois. As an RGM, you will play a crucial role in ensuring operational excellence and creating a memorable Guest experience, leading your team by example and fostering a positive environment. Your responsibilities will include onboarding new team... 

    Ontario Trillium Foundation

    Carpentersville, IL
    3 days ago
  • $20 per hour

     ...interactions, in addition to second level customer care resolution. He/she acts as a subject matter expert by providing...  ...Care Team Lead is instrumental in enhancing the customer experience by providing high quality service at every interaction and ensuring customer inquiries... 
    Work at office
    Flexible hours
    Afternoon shift

    PLS

    Oak Brook, IL
    2 days ago
  • $115k

     ...setting a new standard for quality sterilization in the United...  ...as escalation point for OR Directors, SPD leaders, and Vendors Monitor daily...  ...analysis and improvement plans Experience in SPD, perioperative...  ...negotiating, and conflict resolution skills. Stuff happens, and... 
    Remote work

    Instrumentum

    Elmhurst, IL
    2 days ago
  • $80k - $110k

     ..., Purchasing, Shipping, and Quality to ensure customer requirements...  ...and help coordinate timely resolution across departments. Support...  ...on improving customer experience, reducing errors, improving...  ...performance. Partner with the Director of Customer Success to identify... 
    Full time
    Temporary work
    Flexible hours
    Night shift

    Eagle Flexible Packaging

    Batavia, IL
    1 day ago
  • $84.28k - $113.42k

     ...organization's Stroke Program. You will lead multidisciplinary efforts to provide high-quality stroke care. The ideal candidate should have at least five years of clinical experience, preferably in a multidisciplinary healthcare setting. This full-time role offers competitive... 
    Full time

    Saint Joseph Medical Center - Joliet

    Joliet, IL
    2 days ago
  • $175k - $250k

     ...Your Job The Global Mobility Leader is responsible for leading the strategy, execution, and continuous...  ..., systems) to improve efficiency and customer experience Establish and monitor success metrics (e.g., service quality, response times, accuracy) to ensure... 
    Relocation
    Relocation package
    Flexible hours

    Koch

    Lisle, IL
    10 hours ago
  •  ...Global Mobility Leader At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual... 

    Koch Industries

    Lisle, IL
    10 hours ago
  • Smashburger 1742 Oakbrook is hiring a Guest Service Expert who will create great experiences for guests by greeting them with a positive attitude, taking accurate orders, and maintaining a clean dining area. Ideal candidates are at least 16 years old, with strong communication... 
    Flexible hours

    Smashburger 1742 Oakbrook

    Oak Brook, IL
    4 days ago
  •  ...Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at...  ...leader with vast field and practitioner experience in the industry, a record of success leading...  ...communication skills (persuasion, conflict resolution, conciseness, diplomacy, negotiation)... 
    Full time
    Local area
    Remote work

    Flexera

    Itasca, IL
    2 days ago
  •  ...As a Market Leader, you will be responsible for leading the overall performance and outbound...  ...for creating exceptional customer experiences. Business Health Demonstrates a business...  ...image at the retail level in order to drive quality traffic and awareness to our sales... 
    Work at office
    Local area
    Weekend work
    Afternoon shift

    Jobr

    Oak Brook, IL
    1 day ago
  •  ...Home Helpers Home Care, we provide high-quality, dependable care that allows older adults...  ...a Client Care Manager to own the client experience from start of care through ongoing...  ...escalations from identification through resolution Take accountability for client satisfaction... 
    Hourly pay
    Work at office

    Home Helpers DuPage

    Downers Grove, IL
    3 days ago
  • $73.61k - $99.59k

     ...Hill, IL, US, 60403 Segment: Quality & Regulatory Rich’s, also known...  ...4billion, Rich’s is a global leader with a focus on everything...  ...necessary records regarding the resolution. May meet with vendors,...  ...objectives. Knowledge, Skills, and Experience BA/BS degree in Biology, Food... 
    Hourly pay
    Local area
    Shift work

    Rich Products

    Crest Hill, IL
    1 day ago
  • Velvet Taco is looking for a Shift Leader in Naperville, IL who will manage team members and ensure a great dining experience for our guests. The ideal candidate will have at least 2 years of supervisory experience in a restaurant, be able to handle stressful situations... 
    Shift work

    Velvet Taco

    Naperville, IL
    1 day ago
  •  ...relationship management with day‑to‑day partnership to drive usage and satisfaction across hundreds of users. Requirements 5+ years of experience in Customer Success, Implementation, or Enterprise Account Management within a SaaS environment. Proven success managing complex... 
    Work at office

    Itlearn360

    Oak Brook, IL
    3 days ago
  •  ...lead front desk operations. Responsibilities include managing the registration and checkout process, supervising staff, and ensuring guest satisfaction through excellent customer relations. The ideal candidate must possess strong communication skills, leadership capacity... 
    Night shift

    VH Hospitality

    Oak Brook, IL
    4 days ago
  • $64k - $80k

     ...providing the highest level of quality service and ensuring...  ...assist in shaping the client experience for this segment. Act as a liaison...  ...see the issue through prompt resolution. Work closely with the quality...  ...to serve as a thought leader, influencer, and successful people... 
    Temporary work
    Work at office
    Flexible hours

    Giesecke+Devrient

    Bolingbrook, IL
    1 day ago
  • $64k - $80k

     ...providing the highest level of quality service, ensuring excellent...  ...and excellent client delivery experience. A high level of...  ...management; follow up and support to resolution. Work closely with Quality to...  ...ability to serve as thought leader, influencer and successful people... 
    Temporary work
    Work at office
    Flexible hours

    Giesecke+Devrient ePayments America, Inc.

    Bolingbrook, IL
    2 days ago
  •  ...-owned and operated stores. As a Market Leader you are a part of this family and critical...  ...for talent, operations, customer/brand experience and overall profitability in a market...  ...reports directly to the Sr. Divisional Director or VP of Sales. Why you'll want to join... 
    Local area
    Home office
    Flexible hours
    Shift work

    American Signature Furniture

    Downers Grove, IL
    2 days ago
  • $16 per hour

     ...pay rate for Team Jeni's part-time Team Leaders is $16.00/hour with the opportunity to earn...  ...-world business and entrepreneurship experience Work in an environment oriented around...  ...Receive competitive compensation Qualities of Team Leaders: Exhibit passion for... 
    Hourly pay
    Part time
    Shift work
    Night shift
    Weekend work

    Jenis Splendid Ice Cream LLC

    Oak Brook, IL
    2 days ago
  • $72k - $141k

     ...evaluation surveys, and coordinates claim quality reviews, to monitor effective client...  ...agents, brokers and/or clients to facilitate resolution for all pertinent claim service issues...  ...software and programming. Education and Experience Bachelor's degree or equivalent work... 
    Work experience placement
    Work at office

    01460 Continental Casualty Company

    Downers Grove, IL
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Experience Director - Quality and Resolution Leader. Be the first to apply!