Guest Experience Director - Quality and Resolution Leader
$115k - $135kAbercrombie & Kent USA, LLC
Abercrombie & Kent USA, LLC is looking for a Guest Relations and Quality Assurance Lead in Downers Grove, IL. This hybrid role is responsible for managing the guest relations team, ensuring satisfaction and quality in service delivery. Applicants should have over 10 years of experience in customer service and quality assurance, along with strong leadership and analytical skills. Benefits include competitive insurance options and a salary range of $115,000 – $135,000. #J-18808-Ljbffr Abercrombie & Kent USA, LLC
$75k - $90k
...for Service Desk and delivery‑related issues, ensuring timely resolution and strong client outcomes. Develop and execute account plans... ...accountability, ownership, and sense of urgency. Education & Experience Bachelor’s degree in technology, business, sales, marketing,...Suggested- ...staffing transitions.2. Cross-Functional Leadership and Problem Resolution (30%)Own the internal problem-solving process for complex... ...market strategy.QualificationsRequiredMinimum of 5-7 years of experience in account management, client service, or sales support within...Suggested
$60k - $110k
...businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we... ...enablement. Coordinate cross-functional support and issue resolution, advocating for customers while leveraging Support and...SuggestedWork at officeLocal area$115k - $140k
...Corporation (NYSE: RRX) is a global leader in engineered power... ...with Operations, Procurement, Quality, Engineering, Customer Service... ...Minimum 8 years of relevant experience in manufacturing, supply chain... ...teams, driving complex problem resolution, and presenting over to...SuggestedHourly payPermanent employmentContract workTemporary workWorldwideFlexible hours$20 per hour
...interactions, in addition to second level customer care resolution. He/she acts as a subject matter expert by providing... ...Care Team Lead is instrumental in enhancing the customer experience by providing high quality service at every interaction and ensuring customer inquiries...SuggestedWork at officeFlexible hoursAfternoon shift$17 - $27.75 per hour
...41. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous... ...and deliver an exceptional customer experience Serves as a Brand Ambassador... ...business goals Provides HR and conflict resolution support to team and in district in absence...Minimum wageShift work- A leading IT consulting firm is looking for a Client Engagement Director to manage the Client Partner team. This role involves leading client relations and driving revenue through strategic planning and team performance. The ideal candidate has over 10 years in IT services...Full time
$75k - $90k
...retention. The ideal candidate will have a Bachelor’s degree and at least 4 years of experience in Managed Services or IT consulting. Responsibilities include account management, issue resolution, and collaboration with cross-functional teams. A competitive salary between $7...$106k - $150k
...Quality Manager III - BU Quality System The Company Zurn... ...ingenuity, and exceptional customer experience. Our commitment to our... ...) Reports to: Director - DW Product Engineering, Compliance... ...to effective root cause resolution Lead and support APQP execution...Worldwide$120k - $140k
...Summary: Assistant Finance BI Leader assists with delivery and... ...complex financial models, issue resolution, and ad‑hoc analytics for FP&... ...blockers, and ensuring timely, high‑quality delivery across the portfolio... ...and Abilities Finance experience: 5+ years in corporate...Work at office$35 - $40 per hour
Overview Immediate need for a talented Quality Manager II . This is a 01+ months Contract... ...of food industry quality plant/systems experience with demonstrated achievement in Quality... ...food processing. Facilitate and/or direct resolution to issues as it relates to food safety...Contract workLocal areaImmediate start- Smashburger 1742 Oakbrook is hiring a Guest Service Expert who will create great experiences for guests by greeting them with a positive attitude, taking accurate orders, and maintaining a clean dining area. Ideal candidates are at least 16 years old, with strong communication...Flexible hours
- ...partnering with hospital and site-level leaders to implement, operationalize, and embed... ...Environmental Management, or a related field Experience Required: Minimum 5+ years’... ...stakeholder alignment and conflict resolution, and balancing strategic perspective...
- ...Home Helpers Home Care, we provide high-quality, dependable care that allows older adults... ...a Client Care Manager to own the client experience from start of care through ongoing... ...escalations from identification through resolution Take accountability for client satisfaction...Hourly payWork at office
$90k - $140k
...Manager Salary Range : $90,000 - $140,000 Reports to : Director of Client Services Location : Woodridge, IL AMS... ...refrigeration, and nuclear industries (PMT). With over 60 years of experience, AMS has grown from a small refrigeration contractor into a...For contractorsWork experience placement- ...training and performance reviews. Ideal candidates should have over two years of hotel management experience, strong leadership skills, and be detail-oriented with a focus on guest satisfaction. Join a culture that values excellence and offers opportunities for career...
- ...T.J. Maxx - 7349 Lemont Road, Downers Grove, IL 60516, United States of America [Department Manager] As a Customer Experience Coordinator at T.J. Maxx, you'll: Take an active role in training and mentoring Associates on front end principles; Train and coach Associates...Immediate start
- ...with different departments to reach issue resolutions. Work cross-functionally with other... ...Detail oriented. General office management experience. Qualifications: 1 year related... ...'s Chief Executive Officer or Board of Directors, are not employed for any fixed term and...Temporary workFixed term contractWork at officeFlexible hours
$16 - $16.5 per hour
...world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs....Hourly payTemporary workLocal areaHome officeFlexible hoursNight shift$23 - $24 per hour
...Qualifications: ~2-4+ years of recent experience in customer service, claims coordination, or administrative support within a corporate... ...Coordinate service requests and ensure timely follow-up and resolution Track and manage open requests, providing updates and status...Permanent employmentTemporary workWork at officeWork from homeMonday to FridayShift work$18 - $26 per hour
...Be a Key Player at Buck Mason as a Floor Leader! Are you ready to take your retail experience to the next level? As a Floor Leader at Buck Mason, you'll go... ...everything we do is the unclouded California ethos of quality, restraint, and integrity. We take iconic pieces...Hourly payNight shiftWeekend workDay shiftAfternoon shiftEarly shift$64k - $80k
...providing the highest level of quality service and ensuring... ...assist in shaping the client experience for this segment. Act as a liaison... ...see the issue through prompt resolution. Work closely with the quality... ...to serve as a thought leader, influencer, and successful people...Temporary workWork at officeFlexible hours$64k - $80k
...providing the highest level of quality service, ensuring excellent... ...and excellent client delivery experience. A high level of... ...management; follow up and support to resolution. Work closely with Quality to... ...ability to serve as thought leader, influencer and successful people...Temporary workWork at officeFlexible hours$23 - $24 per hour
...a moderate call volume (1025 calls per day, inbound and outbound) Coordinate service requests and ensure timely follow-up and resolution Track and manage open requests, providing updates and status details Problem-solve when challenges arise and find solutions...Permanent employmentTemporary workWork at officeWork from homeMonday to FridayShift work- ...governance, execution oversight, and quality outcomes across the program... ..., retesting, defect resolution, and status communication.... ...related field. ~10+ years of experience in QA/Test Management, with significant... ...to present to business leaders, IT leadership, and steering...Full timeContract work
$25 per hour
...billion, Rich's is a global leader with a focus on everything that... ...to ensure safe and quality production and limit down time... ...assists management in problem resolution. Maintains and reports required... ...Knowledge, Skills, and Experience ~ HS degree or GED ~3...Hourly payLocal areaFlexible hoursShift work- ...A major automotive manufacturer is seeking a District Sales Manager to improve dealership performance and customer experience. The role involves consulting with dealers, managing sales activities, and ensuring compliance with corporate standards. Candidates should have...
$22.5 - $23.5 per hour
...communications. This position also partners cross-functionally to ensure accurate execution of sales orders, timely issue resolution, and a seamless client experience. Compensation is $22.50 to $23.50 per hour, commensurate with experience. Essential Functions:...Hourly payFull timeTemporary workWork experience placementFlexible hours- ...with us to serve individuals and families in desperate need around the world, and you don't even have to leave the city. Our Leaders are a vital part of our operations at the warehouse. We need energetic and friendly volunteers to help manage groups of volunteers...
$22.5 - $25.89 per hour
...transformational products and experiences that support people in... ...Job Summary The Guest Experience Lead is... ...customers) receive a quality in-store experience.... ...experience (e.g., guest resolution, navigating difficult... ...place where inclusive leaders come to develop and...Minimum wagePart timeShift workNight shiftWeekend workDay shiftAfternoon shiftEarly shift
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