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Guest Experience Director - Quality and Resolution Leader

$115k - $135k

Abercrombie & Kent USA, LLC

Abercrombie & Kent USA, LLC is looking for a Guest Relations and Quality Assurance Lead in Downers Grove, IL. This hybrid role is responsible for managing the guest relations team, ensuring satisfaction and quality in service delivery. Applicants should have over 10 years of experience in customer service and quality assurance, along with strong leadership and analytical skills. Benefits include competitive insurance options and a salary range of $115,000 – $135,000. #J-18808-Ljbffr Abercrombie & Kent USA, LLC

Vacancy posted 4 days ago
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