Sales and Marketing Coordinator - North America

At Röchling Medical, we are united by a shared purpose: improving lives through innovation in health. As a trusted partner to leading pharmaceutical, biotech, and medical device companies worldwide, we develop customized products and solutions that help advance patient care and save lives. ESSENTIAL DUTIES AND RESPONSIBILITIES Support strategies to grow market share in new and existing markets and generate brand loyalty. Manage and maintain the RFQ process and database with regular reporting of pipeline activities and trends. Travel to and visit customers as needed for strategic feedback and relationship building. Support team with traditional marketing functions, tradeshows, trade associations, public relations, and website maintenance. Support all customer‑facing activities of the company including drafting and creating sales quotes and proposals. Assist and support sales and marketing lead generation efforts by leveraging market research and performing early‑stage prospecting activities. Attend industry‑sponsored conventions and conferences. Manage day‑to‑day administrative functions in support of sales and marketing initiatives. Identify and assess customers’ needs to achieve customer satisfaction. Process orders and quotes from receipt to shipment as they are received, completed or changed. Manage incoming correspondence from customers and the sales department. Generate sales leads by following up on sales and sample shipments, and maintaining up‑to‑date and accurate web content. Communicate freely with Operations, Quality, and other departments to stay updated on product knowledge in order to provide accurate, valid and complete information using company communication procedures, guidelines and policies. Handle customer complaints, providing appropriate solutions in a timely manner and following up to ensure resolution. Serve as backup for Customer Service Representative. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS Demonstrated ability to interpret data and draw meaningful conclusions. Strong problem identification and resolution skills. Team player with excellent interpersonal skills and ability to develop strong relationships with internal and external parties. Exceptional verbal and written communication, listening skills and presentation skills. Strong attention to detail, ability to multi‑task and prioritize activities. Self‑starter with the ability to work independently, set priorities, solve problems and maintain grace under pressure. EDUCATION AND/OR EXPERIENCE High School Diploma or GED. Minimum of 2 years’ experience in a Sales and Marketing role. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS Must have a valid driver’s license. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPUTER SKILLS Proficient in Word, Excel, Access, PowerPoint, Project, and Outlook. ERP experience helpful in a manufacturing setting; CRM interaction is essential. Your benefits Health Management: health clinic and other diverse health offerings. Training and Development: tailored training programs for various roles to boost professional success. Food: vending machines with a variety of snacks and food options available at any time. Flexibility: mobile work is possible. #J-18808-Ljbffr Roechling Industrial (Singapore) Pte Ltd