Werkstudent IT-Infrastruktur (w/m/d)

Company: beeline Group Mission Providing first-level technical support to the employees and train non-technical workers on current information systems. Scope The IT Operations Specialist reports to Head of IT Operations and is responsible for IT execution for beeline North America, in collaboration with global IT objectives. Responsibilities Provide customer-centric environment by ensuring thorough problem resolution and follow-up Support installation, configuration, troubleshooting, testing, maintenance and resolution for all IT North America resources (i.e. Microsoft operating systems, IOS, Citrix, secure drives, Sharepoint, MDM system) Support execution of local SBU, North America and global IT projects and initiatives Ensure accurate tracking of beeline NA IT equipment and including issue tracking Ensure Operations team compliance in regards to device management Support new user onboarding requirements and activities Coordinate effectively with German headquarters, considering time zone differences. Immediate Critical Outcomes Basic understanding of beeline IT resources and processes (First 30 days) Established relationships with remote and locus users (First 60 days) Sustain business practices independently and provide solution to IT management (First 90 days) Critical Experiences Bachelor’s degree in related field and/or equivalent work experience 2+ years of experience in desktop and hand-held device support role Previous experience working with helpdesk ticketing system Intermediate knowledge of computer hardware, Windows OS, MS Office, IOS, application support, peripherals, and networking, (TCP/IP), Citrix and SAP2 Beeline Guiding Principles and Competency Behavior Expectations Focus & Impact Entrepreneurial Thinking: Considers how their work contributes to beeline's success Drive for Results: Acts with a sense of urgency Accountability: Can be counted on to meet individual commitments Continuous Improvement: Proactively identifies opportunities to improve IT processes and drives implementation of effective solutions Collaborative Teamwork: Builds effective working relationships Effective Communication: Communicates in a professional and clear manner Cross-Cultural Sensitivity: Demonstrates awareness of diverse points of view & cultural differences Growth & Improvement Managing Change: Embraces new approaches, processes and challenges Willingness to Develop: Values feedback as a tool to understand areas for improvement Self-Reflection: Is aware of strengths and opportunities Responsibility & Sustainability Integrity: Is regarded as a trusted colleague Resilience: Handles set-backs in a constructive manner Managing Resources: Offers support to others as an added resource Beeline is an Equal Opportunity Employer, including the consideration of applicants with a criminal history. #J-18808-Ljbffr Beeline Group