Customer Experience Coordinator

Customer Experience Coordinator

Duration: 3-6 months with possible extension or temp to hire - Onsite position - Shift: Mon-Fri 7:30AM - 4:30PM with some flex for meetings, customers & events.

Basic Function: The Customer Experience Coordinator will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. This position is responsible for a variety of assignments that include managing the reception area, assisting with administrative tasks, supporting the EHS&S team in maintaining a safe working environment and supporting the site as needed.

Specific Activities and Responsibilities

Reception:

• Greets and directs visitors efficiently and address all inquiries in a courteous manner. Keeps track of meeting locations in the various conference rooms via Outlook to be able to contact the appropriate point of contact and/or escort visitors to appropriate meeting rooms.
• Answers phones and transfers calls to the appropriate team or team member.
• Retrieves and responds to messages left in company voicemail box daily.
• Serve as a main contact for all arriving vendors, customers, auditors, regulatory agency representative(s), and deliveries in the reception area and alert appropriate employees.
• Adhere to company security protocols and ensure that a site representative always escorts their visitors.
• Create and print visitor badges using our internal cloud gate system and escort them to an office or meeting room as appropriate.

General:

• Sorts and distributes daily mail and package deliveries to appropriate recipients. Prepare shipments (FedEx packages) and correspondence as directed.
• Orders refreshments/lunches for customer meetings, audits and business reviews as needed.
• Use computer (Microsoft Word, Excel, Outlook, Access, etc.) to compose & edit written documents and correspondence.
• Maintain coffee station supplies: cups, lids, tea, sugar, etc.
• Maintain site printers by ensuring they are appropriately stocked with paper, toner etc. Alerts printer technician if any error or issue occurs.
• Ensure customers have active CDAs prior to arrival. Create CDAs for new customers and submit to Legal.

Security:

• Entering safety concerns using the Intelex system
• Scanning security files into internal drives
• Assist during site emergency testing and drills.
• Monitor people coming and going through reception doors.
• Be aware of and report suspicious activity in the lobby or in front of the building.
• Ensures the visitor brochures are available for distribution and reproduced as needed for the front gate for distribution.
• Assist the Site Security Leader with the administration of the badge access system and related requests.
• Performs other duties as assigned.

Knowledge Requirements

Education or Equivalent: (Minimum required to perform job.)

• High school diploma or equivalent required
• Bachelor's preferred
• 1-2 years customer service experience required
• 3-5 years security experience preferred
• Intermediate to advance computer skills
• Excellent communication skills (verbal and written)
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.
• Strong organizational skills, time management and ability to prioritize.
• Motivated, self-started, team player.

Important Notice: Protecting Your Information Medvacon Talent Acquisition only conducts initial video interviews via Microsoft Teams or Zoom. All communication will come from an email address ending in @medvacon.com. If you receive a message that seems suspicious or is not from our official domain, please report it immediately to View email address on click.appcast.io.