Certification Advisor Associate

Brief Description

About K12 Coalition

K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education obstacles, including teacher certification, test preparation, professional learning, curriculum, consulting, and strategic planning. K12 Coalition came together when educators with deep experience as teachers, school leaders, and high-level district administrators observed a genuine need for something better. Our divisions include iteach, Passage Preparation, Teaching Channel, Lavinia Group, and Keys to Literacy.

About Iteach

iteach is a competency-based educator preparation program helping to fill the void the nation faces with the unprecedented teacher shortage. iteach offers state-approved educator preparation programs in multiple states, enabling recent graduates, career changers, paraprofessionals, substitute teachers, and others to earn their educator licensure through an affordable, flexible, and fully online pathway. Notably, iteach was the first educator preparation program outside of an institution of higher education to earn accreditation from the Council for Accreditation of Educator Preparation (CAEP).

Employment Type

• Full-Time
• Non-Exempt
• Hourly

Location: This is an in-office role located in Denton, Texas.

The Opportunity

The Certification Advisor Associate at iteach, a division of K12 Coalition, is essential in supporting candidates as they progress through the teacher certification program. Responsibilities include managing certification procedures, overseeing licensure and testing requirements, guiding candidates through program milestones, and recommending final certifications. The position combines operational expertise with a strong focus on customer service, addressing candidate inquiries and ensuring a smooth transition from enrollment to final certification. This role directly contributes to the success of aspiring educators as they prepare for impactful teaching careers.

What You’ll Do

Certification Oversight

• Ensure compliance with licensure requirements throughout the program.
• Recommend candidates for initial and final certifications.
• Monitor candidate progression from enrollment to residency to final certification.

Candidate Support and Communication

• Address candidate inquiries via phone and email regarding the certification process.
• Provide clear guidance and set expectations for certification milestones.
• Support candidates through inbound and outbound communication during the enrolled-to-residency process.

Stakeholder and Program Management

• Maintain relationships with district partners, local education agencies, and state stakeholders.
• Keep accurate records and documentation related to certification processes.
• Stay updated on certification requirements in assigned regions/states as assigned.

Team Collaboration and Other Duties

• Collaborate with management to enhance enrolled-to-residency conversion rates.
• Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives.

Qualifications

• Bachelor’s degree preferred.
• Minimum of 3 years in a team-oriented, collaborative environment, preferably in education or a related field.
• Experience handling high volumes of inbound and outbound communication, with a focus on supporting supporting candidate and district needs effectively.
• Ability to coordinate multiple moving parts within program timelines, ensuring deadlines are met and goals are achieved.
• Familiarity with education systems, educator certification processes, or similar education-adjacent fields is highly desirable.
• Knowledge of educator certification processes or familiarity with licensure requirements in multiple states is strongly preferred.

How We Work at K12 Coalition

Our work is grounded in five Core Competencies that guide how we collaborate, support others, and move work forward: Accountability, Adaptability, Collaboration, Customer Service Orientation, and Initiative.

• Accountability: Following through on work, owning commitments, and communicating progress or challenges along the way.
• Adaptability: Navigating change with flexibility and focus as priorities, information, or needs shift.
• Collaboration: Working together across roles and perspectives to achieve shared goals.
• Customer Service Orientation: Meeting the needs of internal and external partners with clarity, responsiveness, and follow-through.
• Initiative: Taking action without waiting to be asked and looking for ways to improve systems, processes, or experiences.

Compensation Range

The compensation for this position is $50,000.

As part of our commitment to maintaining fair and consistent compensation practices, new hires are typically brought into the organization at a salary between the band minimum and midpoint, based on their qualifications, location, internal alignment, and the budgeted amount for the role.

Why Work with Us

We believe in supporting the whole employee by offering a comprehensive benefits package designed to meet diverse needs. Our full-time employee benefits include flexible time off, paid parental leave, comprehensive medical, dental, and vision insurance, and a 401(k) with company matching. We are committed to fostering a work environment that promotes both personal and professional well-being.

Our Selection Process

Our selection process typically includes an online application, a short phone interview, a hiring manager interview, a candidate exercise, and a final interview.

Equal Employment Opportunity

K12 Coalition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need assistance or accommodation during the interview process due to a disability, please email us at ***email_hidden***. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Protecting Your Job Search

K12 Coalition Is Committed To a Transparent And Secure Recruitment Process. Please Keep The Following In Mind As You Explore Opportunities With Us

• Official communication: All recruitment-related communication will come from an @k12coalition.com email address. We do not use messaging platforms for recruiting.
• Application process: We do not send unsolicited job offers. All open positions are listed on our official Careers Page, and any offer follows a formal interview process.
• No upfront payments: We will never ask candidates to pay fees of any kind during the hiring process, including for training materials, background checks, or equipment.

If you receive any communication that does not align with the above, please report it to ***email_hidden***. Your security matters to us.