Senior Manager, Technical Project Management - International

Senior Manager, Technical Project Management The Senior Manager, Technical Project Management will lead the end‑to‑end delivery of a complex, multi‑year program to implement and scale one of the key operational platforms in SBA International markets. This role combines strategic program leadership with a hands‑on technical delivery approach, ensuring successful system integration, data migration, environment management, and operational readiness across regions. Benefits Global Ownership Program with annual RSU awards (eligible employees) 401(k) plan with generous company match Employee Stock Purchase Plan offering company stock at a discount Health Concierge service for mental wellbeing Generous Paid Time Off (PTO) package, paid holidays, and paid volunteer hours Tuition reimbursement and support for professional certifications Wellness reimbursement program Program & Delivery Leadership Drive the implementation of a key operational platform in SBA International markets, including market‑by‑market rollout strategy, project management, data migration, end‑to‑end testing and readiness criteria. Develop and maintain integrated program plans covering scope, milestones, risks, resourcing, and delivery timelines for each market. Drive consistent delivery of a global system standard while allowing for local market variations, regulatory needs, and legacy constraints. Establish program governance, reporting, and escalation mechanisms to ensure transparency and executive‑level visibility. Set project goals, maintain budget estimates, and develop project plans to remain on schedule and within budget. Manage change requests, track additional costs, and manage project scope. Identify risks and inform management of issues that may impact deliverables and schedules. Create process and workflow mapping, diagrams, use cases, wireframes, ROI and other documents to support projects. Provide project status reports to team members, executive management and vendors as required. Hands‑On Technical Engagement Lead and coordinate data migration activities, including data mapping, validation, reconciliation, and cutover planning. Gain working knowledge of platform operations to configure system components as needed. Support troubleshooting during implementation. Translate technical constraints into delivery decisions. Support coordination of deployments and migrations across Development, QA, UAT, and Production environments. Testing, Quality & Readiness Oversee end‑to‑end testing, including system integration testing, UAT, regression testing, and go‑live readiness. Partner with engineering, QA, and business teams to define acceptance criteria and ensure issues are prioritized and resolved. Ensure operational readiness through training, documentation, and knowledge transfer to regional and support teams. Agile Delivery & Feature Prioritization Work with vendors and main stakeholders in sprint‑level planning and prioritization. Balance global roadmap objectives with market‑specific needs. Partner closely with Subject Matter Experts across functional workstreams. Drive alignment on feature scope, tradeoffs, and release commitments. Ensure backlog reviews, dependency tracking, and realistic delivery commitments. Stakeholder & Change Management Translate complex technical concepts into clear, actionable updates for non‑technical audiences. Proactively manage change impacts across markets, ensuring adoption, training, and post‑go‑live stabilization. Supervisory Responsibilities Recruit, interview, select, hire, and employ a diverse team of high‑performing members. Provide oversight and direction to team members according to company policies. Coach, mentor, and develop team members, including onboarding and career development planning. Empower team members to own their goals and delegate responsibilities as needed. Provide constructive feedback and conduct performance management activities. Lead team members to meet organizational expectations for productivity, quality, and goal accomplishment. Qualifications & Requirements Bachelor's degree in Computer Science, IT Systems, Industrial Engineering or relevant work experience. 7+ years of project or program management experience in a technology organization or professional services company implementing IT systems. Experience managing project implementations and working with business analysts, development and QA teams. Certified Project Management Professional (PMP) or PMI‑ACP, PMI‑PBA, CCBA or similar preferred. Certified in Business Analysis with PMI preference. Delivered large‑scale platform implementations across multiple countries or regions. Hands‑on experience with system integrations, legacy platforms, data migration, cutover planning, testing lifecycle management (SIT, UAT, go‑live), environment coordination (Dev, QA, UAT, Prod). Experience in Agile/sprint‑based delivery models. Excellent stakeholder management skills, including senior leadership and cross‑functional teams. Experience implementing operational, enterprise, or mission‑critical platforms (e.g., ERP, operations, infrastructure, or large data platforms). Background with globally distributed engineering and delivery teams. Familiarity with governance, risk management, and regulatory considerations in international deployments. Ability to balance delivery in complex, evolving environments. Skill at turning complex, multi‑market programs into structured, executable delivery plans. Bilingual in English/Spanish or English/Portuguese (preferred). Physical Demands Ability to stoop, bend, kneel or crouch. Ability to stand, walk and sit. Ability to reach with hands and arms. Visual ability correctable to 20/20. Sitting up to 90% of the day. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Manual dexterity to input data into the computer and operate equipment. Ability to lift up to 15 pounds. Work Environment Office/Cubicle workspace with moderate noise level. #J-18808-Ljbffr SBANS SBA Network Services, LLC