IT Support Technician

Build, Secure, and Support a Global IT Environment

EURO-COMPOSITES® Corporation is expanding its global IT capabilities to support continued growth in aerospace and advanced composite manufacturing. We are seeking an entry level IT Support Technician to strengthen and maintain our IT environment in coordination with our Luxembourg headquarters.

This role is critical to maintaining secure, stable, and efficient IT operations across the organization

Department: Information Technology

Position Type: Full-Time, Hourly

Hourly Rate: $20.00 - $27.00

Position Summary

We are seeking a customer-focused IT Support Technician to join our internal technology team. In this role, you will serve as the first point of contact for technical troubleshooting across our corporate office and manufacturing facilities.

You will provide frontline support for hardware, software, network connectivity, and specialized shop-floor terminals, ensuring our manufacturing operations run smoothly and efficiently with minimal disruption.

Key Responsibilities

• Incident Management : Provide help desk support via phone, email, and ticketing system, diagnosing and resolving hardware, software, and peripheral issues.
• Account and Access Administration: Manage user account provisioning, password resets, and access controls using Active Directory or Microsoft Entra ID.
• Hardware and Software Deployment: Image, configure, deploy, and troubleshoot desktop PCs, laptops, mobile devices, and peripherals while maintaining accurate hardware inventory logs.
• Manufacturing Floor Support: Support production area workstations, barcode scanners, and production software applications.
• Documentation: Create and maintain knowledge base articles, troubleshooting steps, and standard operating procedures for the team.
• Infrastructure Support: Assist with infrastructure cabling and patching in production, office, and network room environments.

Required Qualifications and Skills

• Experience: 0 to 2 years of hands-on IT support or customer service technical experience.
• Education: High school diploma required; associate or bachelor’s degree in information technology or a related field is a plus.
• Technical Knowledge:
  • Familiarity with Windows 10/11 administration and the Microsoft Office Suite.
  • Fundamental understanding of network protocols and VPN troubleshooting.
  • Basic experience with user account management in Active Directory.
• Solid understanding of network infrastructure and monitoring tools
• Ability to diagnose and differentiate between hardware, software, and network issues
• Working knowledge of IT security fundamentals and best practices
• Basic knowledge of MS SQL is an advantage
• Strong analytical and troubleshooting skills
• Ability to work independently and proactively
• Forward-thinking, solution-oriented mindset
• Ability to effectively communicate with users of varying technical knowledge.

Physical Demands and Work Environment

• Primarily office and manufacturing plant environment.
• Occasional lifting of IT equipment up to 30 to 40 pounds, such as monitors, desktops, and printers.
• On-site presence required.
• Combination of office and production-floor support
• Direct interaction with manufacturing systems and equipment
• Occasional after-hours support as needed
• 401(k) with Company Match
• HSA Contributions
• Generous PTO + 10 Paid Holidays
• Company-Paid Life Insurance

This position is located at an ITAR-regulated facility. Applicants must be U.S. persons as defined by 22 CFR § 120.15 (U.S. Citizen or Permanent Resident)