Account Coordinator

Account Coordinator

G.A.L. Manufacturing Bronx - Bronx, NY 10451

Overview

Level Experienced Position Type Full Time Category Salary Non Exempt

Description

Account Coordinator Regular Position, Full Time Bronx, NY

If you are a forward-thinker interested in fostering a dynamic and supportive environment, then keep reading! We are searching for a result-oriented Account Coordinator to join our team at Vantage Elevation.

About Us Vantage Elevation, LLC is North America's leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

The Account Coordinator is responsible for nurturing and growing relationships across a defined portfolio of key strategic accounts. This role serves as the primary point of contact for assigned customers and is accountable for driving customer satisfaction, order execution alignment, account growth, issue resolution, and long-term partnership development.

The ideal candidate combines strong relationship management skills with operational awareness and commercial discipline. This individual will work cross-functionally with Sales, Customer Experience, Supply Chain, Planning, Operations, Engineering, and Quality to ensure customer commitments are met while supporting GAL Bronx business objectives.

Requirements We are searching for a candidate with:

• Bachelor's degree in business, Supply Chain, Operations, Engineering, or related field preferred
• 5+ years of experience in account management, customer success, sales operations, customer service, or commercial operations within a manufacturing, industrial, or B2B environment
• Experience managing strategic or high-value customer relationships
• Strong understanding of order management, supply chain coordination, manufacturing lead times, and customer fulfillment processes
• Excellent communication, organization, and follow-up skills
• Proven ability to manage multiple priorities and customer needs across several accounts simultaneously
• Strong problem-solving skills with the ability to work cross-functionally and drive action
• High level of professionalism, ownership, and customer orientation
• Proficiency with ERP, CRM, Microsoft Excel, and standard business reporting tools

Duties and Responsibilities

• Own the day-to-day relationship for key customer accounts, serving as the primary liaison between the customer and GAL Bronx.
• Develop a strong understanding of each customer's business, buying patterns, project pipeline, service expectations, and strategic importance.
• Build and maintain account plans for assigned customers, including growth opportunities, risk areas, and service priorities.
• Coordinate internally to support accurate order management, customer promise dates, expedites, backlog reviews, and issue resolution.
• Lead regular customer touchpoints, including business reviews, order status discussions, forecast alignment, and performance follow-up.
• Monitor open orders, backlog, service concerns, and delivery performance to proactively address risks before they impact the customer.
• Partner with internal teams to resolve escalations related to lead time, product quality, order accuracy, logistics, and technical support.
• Identify opportunities to improve customer retention, increase share of wallet, and strengthen long-term account value.
• Support pricing, quotation follow-up, and commercial discussions in alignment with company strategy.
• Maintain clear communication with customers regarding order status, product availability, changes, and recovery plans when required.
• Track and report key account metrics, trends, and action items to leadership.
• Represent the voice of the customer internally while balancing operational capability, capacity, and profitability.
• Ensure CRM, account notes, action logs, and customer records are maintained accurately and consistently.

Preferred Experience & Core Competencies

Preferred Experience

• Experience in elevator, industrial manufacturing, building products, or engineered-to-order environments
• Familiarity with project-based order flow, aftermarket / spares support, and distributor or customer account structures
• Experience leading customer business reviews and executive-level account discussions

Core Competencies

• Relationship Management
• Commercial Acumen
• Cross-Functional Collaboration
• Customer Advocacy
• Operational Awareness
• Communication & Influence
• Problem Solving
• Accountability & Follow-Through

Key Performance Indicators:

• Customer retention and account growth
• On-time delivery performance for assigned accounts
• Quote conversion and booking growth
• Backlog health and order aging
• Customer satisfaction and responsiveness
• Escalation response and resolution time
• Forecast accuracy and customer demand visibility
• Contribution to margin and account profitability

Why This Role Matters The Account Coordinator plays a critical role in protecting and growing GAL Bronx's most important customer relationships. By creating strong alignment between customer expectations and internal execution, this role helps improve service, strengthen trust, and drive sustainable growth across strategic accounts.

Benefits of Working With Us

• Salary for NY-Based Applicants: $70,000 - $80,000 - actual compensation will be determined based on experience, location, and in keeping with local legislation).
• Medical/Dental/Vision/Life Insurance/HSA
• 401K (Company Match/Non-Elective)
• Commuter Benefits (NYC)
• Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• …and more!

Position Details

• Monday – Friday
• 8:00am – 4:30pm
• Bronx, NY
• Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Like What You Read? If you're excited by the prospect of working at the forefront of engineering technology with a world-class employer that values you then we invite you to apply.