Telephone Operator Supervisor (PBX)

: Kiawah Island Golf Resort consistently ranks as one of the country's top resorts. It is home to The Sanctuary, one of the only Forbes Five Star and AAA Five Diamond hotels in South Carolina, as well as nearly 500 private villas and luxury homes, and five championship golf courses, including The Ocean Course. We strive to enhance southern hospitality by taking care of our employees and guests. Benefits:

• Hourly Position
• Dependable schedule with opportunity for Overtime
• Medical, Dental, Vision, 401(k) options
• Employee Meal Program
• Discounts on Golf, Tennis, Accommodations, Dining & More
• Work in Paradise!

Responsibilities:

• Responsible for oversight of successful execution of the department's operation.
• Provide an extraordinary first impression upon individuals calling Kiawah Island Golf Resort.
• Provides prompt courteous and efficient handling of all incoming calls and assistance for outgoing calls, which transpire through PBX.
• Plays an integral part in assisting with emergencies, (fire, medical, and power/system failure), by contacting the designated personnel for immediate assistance.
• Responsible for accurately recording and conveying verbal and text messages upon request.
• This position effects every department in the hotel.

Expectations:

• Establish and maintain a professional and motivating work environment.
• Demonstrate effective leadership, including task delegation and staff development.
• Work productively with minimal supervision, appropriately employing initiative.
• Prioritize tasks effectively and utilize time efficiently.
• Focus and conscientiously follow through on details.
• Actively listen and appropriately respond to guests' inquiries and complaints, always remaining composed and courteous.
• Accurately and efficiently operate switchboard.
• Has knowledge of Charleston and surrounding areas.
• Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions.
• Appropriately answer and accurately respond to or route telephone calls.
• Communicate proactively, cooperatively and appropriately with other hotel and resort departments regarding guests' needs and preferences as well as property situations.
• Proficiently create Communications reports, effectively utilizing information, and complete checklists task and paperwork.
• Demonstrate functional knowledge of Sanctuary departments, services and facilities, including personnel, features and hours of operation.
• Maintain discretion and security for the hotel and guests.
• Accurately record and appropriately convey verbal messages.
• Accurately record and properly execute wake up calls.
• Respond to security and emergency situations in accordance with established Sanctuary and KIGR guidelines.
• Diligently coordinate the resolution of housekeeping and maintenance concerns.
• Comply with procedures and requirements established in the Front Office Manual.
• Complete all other duties as assigned.

Qualifications:

• High school degree
• Ability to communicate clearly with proper grammar in English
• High aptitude for computer programs
• Excellent organization habits
• Effective conflict resolution skills
• Professional and cooperative demeanor
• Positive and energetic attitude

Essential Physical Requirements:

• Must be able to lift and carry minimum weight of 20 lbs. across short-medium distances.
• Must be able to work on site due to daily needs of the job requirements.

Join our team and work in paradise! #kigr4 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to View email address on us.edajobs.com.