Technical Solutions Specialist

Job Description

Job Description

Position Summary :

This position is responsible for providing technical advice, counsel, and expertise in direct support of securing sales for the products developed by the Intelligent Automation Team.

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned:

• Subject matter expert for solutions the Intelligent Automation Team supports.
• Assist sales with the evaluation of prospective customers, account strategy, and participate in sales calls when required.
• Utilizes technical acumen to understand and gather customer requirements and to prepare specifications and generate quotes.
• Provide a solid design and implementation of software/hardware solution that meets the customers' business and technical requirements.
• Develops statement of work, implementation plans, as well as coordinates third-party resources as needed.
• Assist the installing analyst to ensure smooth hand off solution.
• Follow-up with customers and internal resources to ensure customer satisfaction.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Maintain knowledge of industry and competitive developments as applicable to local markets and position responsibilities.
• Provide technical expertise and support in the RFP/RFI Process.
• Make recommendations on process improvement and provide documentation, implement, train and support process improvement that you recommend.
• Research and make recommendations of new solutions.
• Responsible for ongoing personal skill development through the attainment of appropriate certifications and attendance at trainings.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

Qualifications/Requirements :

• Minimum of threedays in office.
• Valid driver's license, reliable transportation, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.
• Be able to effectively communicate verbally and in writing to internal and external customers, peers, and supervisors.
• Can work successfully in a team or independent business environment.
• Ability to focus on high customer satisfaction level as a mode of normal operation and possess effective follow-up and closing out of problems.
• A balance of technical/people skills and demonstrated consultative selling approach experience.
• A personal style that is proactive and self-motivated.
• Proven problem analysis and resolution skills
• Proficient in IT applications and in communicating technically with customer IT professionals.
• Working knowledge of the Windows Server, Desktop and Macintosh Operating Systems.
• Basic understanding of virtualization platforms such as VMware.
• Application knowledge of Microsoft Office and Adobe Acrobat.
• Excellent verbal, written, and problem-solving skills.

Education/Experience :

• Associates or bachelor's degree strongly preferred with a focus on computers and/or information technology.
• Prefer 1-3 years technical sales and/or industry related experience

Supervisory Responsibilities :

This job does not have supervisory responsibilities.

Work Conditions :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.?

• Travel to our branch locations is required as needed.
• Must be able to sit/stand for extended periods of time.
• Ability to lift 20 pounds.
• The noise level in the work environment is usually minimal.

For information on the physical demands of this job, see Human Resources.

The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement