Surety Underwriting Assistant
Axelon
Location: Indianapolis, IN
Work Mode: Hybrid (3 days in Office, Mon - Wed) Responsibilities:
Work Mode: Hybrid (3 days in Office, Mon - Wed) Responsibilities:
- Provide support to agents regarding the online Surety Agency portal and process Surety business through bond and data entry.
- Service and respond to internal and external customer inquiries and ensure customer satisfaction.
- Prepare and execute new bonds, riders, enter rates and codes for new business, renewals, cancellations, endorsements, and reinstatements.
- Communicate with Home Office and field underwriters, staff, Territory Managers, attorneys, and Surety IT personnel.
- Apply independent judgment to complete complex assignments/tasks and optimize business results.
- Retrieve information using various systems, including billing/workflow and database systems, and verify document accuracy.
- Assist with billing, premium, and commission discrepancies upon request.
- Participate in process improvement activities by sharing ideas and seeking new methods to enhance business operations.
- Provide administrative support and handle other projects as assigned.
- High School Diploma or equivalent required.
- Minimum 1 year, preferably 3 years, experience supporting complex transactions, ideally in a Surety UA role or within the P&C industry.
- Proven record of adapting positively to change and thriving in both individual and team environments.
- Commitment to producing highly accurate, error-free work and meeting critical business objectives.
- Self-motivation and the ability to work independently.
- Excellent written and verbal communication skills.
- Dependability and reliability in a fast-paced environment.
- Exceptional customer service skills.
- Advanced critical thinking and problem-solving skills.
- Superior time management and prioritization abilities.
- Technological proficiency (including Word, Excel, PowerPoint, and Outlook) and ability to rapidly learn new software and systems.
- Strong multi-tasking and organizational skills.
Vacancy posted 13 hours ago
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