TECHNICAL SUPPORT ANALYST
Anderson Bank
Technical Support SpecialistKey Responsibilities: Provide first-level support to end-users for hardware, software, and network issues through various communication channels (phone, email, chat). Troubleshoot and resolve technical problems efficiently, ensuring high-quality customer service. Escalate unresolved issues to higher-level support teams, maintaining a log of the issue for tracking. Monitor and maintain system performance, software upgrades, patches, and backup systems. Assist with the setup, configuration, and deployment of computers, mobile devices, and peripherals. Document technical procedures, FAQs, and solutions for common issues. Train users on new software applications or systems as needed. Collaborate with IT teams to improve overall service levels. Stay up-to-date with emerging technology trends and best practices in technical support. Support the configuration, installation, and ongoing management of security systems. Assist users in resolving security access issues such as password resets, two-factor authentication, and secure VPN access. Monitor and escalate issues related to cybersecurity threats in real time, ensuring quick response and resolution.
Vacancy posted 1 day ago
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