Weekend Fulfillment & Customer Experience Lead

Job Description

Electric Picks is looking for an experienced Weekend Shift Supervisor to lead our seasonal warehouse team through the Q4 holiday rush. You'll oversee Customer Care Agents and Shipping Assistants during weekend shifts, keep operations running smoothly, and make sure orders go out accurately and on time.

SCHEDULE

Saturdays & Sundays 9:00am-5:30pm (and Friday, 11/27/26 + Friday, 1/1/27)

This role will end Sunday, January 10, 2027

KEY RESPONSIBILITIES

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• Supervise and coordinate weekend staff, including Customer Care Agents and Shipping Assistants
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• Assign tasks and monitor workflow to meet daily shipping and order volume targets
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• Serve as the on-site point of contact for questions, issues, or escalations during the shift
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• Monitor productivity and quality, providing real-time coaching and feedback
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• Track attendance, breaks, and shift start/end for weekend team members
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• Ensure safety procedures and warehouse policies are followed at all times
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• Communicate shift updates, issues, and volume status to the Operations Director
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• Support packing, picking, customer care, or shipping tasks as needed
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• Process returns and exchanges as needed
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QUALIFICATIONS

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• Prior supervisory, lead, or team lead experience preferred (warehouse or retail environment a plus)
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• Strong communication and problem-solving skills
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• Ability to stay organized and calm under pressure during high-volume periods
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• Comfortable using basic warehouse management or order systems (training provided)
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• Reliable and available both Saturday and Sunday for the full Q4 season (mid October-January 10th, 2027
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PHYSICAL REQUIREMENTS

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• Ability to stand and walk for long periods throughout the shift
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• Ability to lift up to 50 pounds
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• Ability to bend, reach, and move throughout the warehouse floor
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