Shift Leader

Position Overview Resident Advocate Evening C – non‑exempt; Client Services Department, reports to Shelter Manager B. Pay: $41,000 per year ($19.71 per hour). Hours 40 hours weekly: Sunday – Off; Monday – Off; Tuesday – 4 pm to 11:30 pm; Wednesday – 4 pm to 12 am; Thursday – 3 pm to 11 pm; Friday – 2:30 pm to 10:30 pm; Saturday – 4 pm to 12:30 am or as necessary. Essential Duties and Responsibilities Provide crisis intervention to residents and hotline callers. Oversee safety, security, and general welfare of adults and children in the shelter during shift. Orient residents to shelter guidelines, procedures, and ensure adherence. Maintain confidentiality of resident records and shelter location. Accept, record, and store donations properly. Attend and contribute to shelter and combined staff meetings. Oversee shelter cleanliness, including checking chores and reassigning as needed. Submit maintenance requests for equipment and building repairs. Check call notes and retrieve client messages. Perform other duties as assigned. Qualifications Entry‑level; minimum of a 4‑year degree in Social Work, Sociology, Psychology, Human Resources, or comparable experience. Must pass a criminal background check, motor‑vehicle report, and reference checks. Must have a clean driving record, be insured, and provide proof of personal automobile insurance. Drivers must be over 21 and have no more than 2 moving violations in three years (or 1 for ages 21‑25). Ability to lift/carry/move a minimum of 40 lbs. for an extended distance. Strong communication and problem‑solving skills, encouraging residents to pursue positive change. Ability to handle multiple tasks, prioritize changing workload, and make independent decisions for residents, the shelter, and the agency. Sensitivity to family violence and sexual assault issues, remaining calm in crises. Understanding of residential programs and dynamics of communal living. Equal Opportunity Employment Statement Bay Area Turning Point (BATP) commits to equal opportunity for all employees. Employment decisions are based on qualifications and job requirements, without discrimination for race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non‑job related factors. BATP will not hire applicants who received services from the agency within the previous 12 months. Employees may perform other related duties as negotiated to meet the organization’s needs. This job description is not intended to be all‑inclusive; duties may be updated as necessary. #J-18808-Ljbffr