Guest Services - Assistant Manager - INTERNAL APPLICANTS ONLY

Job Description

Job Description

Description:

Job Title: Guest Services Assistant Manager – INTERNAL APPLICANTS ONLY

Type of Position: Full-Time, Seasonal Benefited Leadership

Schedule: Must be available to work weekends and holidays 

Summers off and eligible for job attached unemployment 

Pay Range: $27.00 - $32.00/hr., based on skills and experience

Application Due Date: October 25, 2026

If you have strong leadership skills, and want to get paid to drive to work and to ski/snowboard to/from on-mountain cabins, this is the job for you!  

Why Loveland?  

The Loveland experience is like no other. We have stayed true to the sport, our guests, and our employees. Our experience is simple and straight forward. Our goal is for everyone to feel at home and to become a member of the Loveland family. Start your day at 10,800 feet, where an average of 400 inches of snow falls annually on 1800 skiable acres – all only 53 miles from Denver! Come join our family, share your passion for safety and the outdoors, and be a part of something special! Every employee is responsible for providing a positive experience for our guests and employees, with safety and fun as our top priorities.

Summary

Responsible for assisting Guest Service Manager in leading department employees and navigating challenges of daily operations. Maintain interactions with public on-mountain and in base areas, and maintain high quality operations on high volume days by assisting other departments. Supervise and coach team members, conducting regular inspections of Loveland shuttle buses and on-mountain warming cabins. Assist with scheduling, training, budget management, and administrative tasks; monitor performance and compliance with workplace standards; oversee and create methods of employee recognition; and help implement procedures to meet departmental goals. Step in for the Manager in the Manager’s absence, contributing to a productive, organized work environment. The Assistant Manager will help to create and maintain a culture focused on safety, holding high standards of safety awareness in all aspects of the job. Must be knowledgeable of and familiar with Loveland Ski Area terrain and premises. Every employee is responsible for providing a positive experience for our guests and employees, with safety and fun as our top priorities.

Essential Functions

• Assist Manager in overall department leadership including, but not limited to, directing daily operations; assisting with training, supervision, evaluation, and coaching, providing leadership and supervision of up to 20 team members; assisting with departmental budget management and weekly scheduling; and coordinating/communicating with other departments, as needed.
• Ability to operate Commercial Motor Vehicles in a safe efficient manner, adhering to established defensive driving practices and FMCSA regulations.
• Transport guests between Loveland base areas. Able to drive on mountainous highways in all weather conditions, including extreme weather and road conditions.
• Conduct regular inspections of Loveland buses and maintenance of on-mountain cabins, including cleaning, snow removal and trash removal.
• Ability to work outdoors in extreme weather conditions at high altitude.

Requirements:

• High school diploma, or equivalent.
• Minimum 2 years’ experience in a supervisory/leadership role.
• Knowledge of, and familiarity with Loveland Ski Areas.
• Basic proficiency with Microsoft Office Applications. 
• Must be between 25-70 years of age and possess a minimum Class C Commercial License with passenger endorsement with an acceptable driving record (MVR); must be registered with FMCSA Clearinghouse.
• Minimum 5 years’ experience operating a CMV.
• Experience driving passenger vehicles in mountainous areas and in inclement weather.
• Ability to adhere to all D.O.T. and CCSC safety policies and procedures including pre-employment and random alcohol/controlled substance testing.
• Ability to lift, carry, push, pull up to 25 lbs.
• Intermediate skiing/riding ability for mountain duties.
• Must be willing to work weekends and all holidays.
• Excellent guest service skills, ability to de-escalate situations when needed.
• Ability to communicate clearly and professionally in English to deliver and understand verbal and written communications. Ability to communicate in Spanish, a plus.
• Ability to lead in a fast paced, sometimes high pressure environment.
• Ability to help lead a team toward achieving set goals, motivate individual performance, and hold team members accountable to ensure team success, while leading by example.

What’s in it for You?

• Free transportation to/from work! And, skiing/riding as part of your job!
• This position is eligible for full benefits including Medical, Dental, Vision, Life/AD&D, FSA/HSA Reimbursement Plans, Short-term Disability, Voluntary Accident, Hospital, and Critical Care Insurance Plans, 401k Plan, accrued vacation time and sick leave, and holiday pay. 
• Free Loveland skiing/riding privileges, family passes or comp/discount lift tickets, and free/discounted access at many other ski areas (restrictions may apply).
• Check out the many additional PERKS of being in the Family by clicking here !
• Potential to grow a career at fun family-owned ski area.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Loveland is an equal opportunity employer. All qualified applicants will receive consideration without regard to any status protected by law.