ServiceNow Architect
Prophecy Technologies
Role Overview: The ServiceNow Architect will define the overall ServiceNow architecture strategy and roadmap, designing end-to-end solutions across various ServiceNow modules. This role involves establishing best practices for system design, integrations, and data modeling, enforcing development standards, and leading complex implementations while collaborating with business stakeholders and technical teams. Key Responsibilities:
- Define the overall ServiceNow architecture strategy and roadmap.
- Design end-to-end solutions across ServiceNow modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.).
- Establish best practices for system design, integrations, and data modeling.
- Define and enforce development standards, governance processes, and code quality.
- Review and approve technical designs and implementation approaches.
- Maintain platform health, performance optimization, and upgrades.
- Lead complex ServiceNow implementations and transformations.
- Collaborate with developers, administrators, and functional teams.
- Provide technical guidance during sprints and project lifecycle.
- Work closely with business stakeholders to understand requirements.
- Translate business needs into technical solutions.
- Advise leadership on platform capabilities and strategic direction.
- Ensure platform adheres to security best practices and compliance requirements.
- Identify opportunities for automation and process optimization.
- Evaluate new ServiceNow features and recommend adoption.
- Drive innovation and modernization initiatives.
- JavaScript (Glide scripting)
- ServiceNow APIs (REST, SOAP)
- Integration frameworks (IntegrationHub, MID Server)
- Strong knowledge on ITSM/ITOM/CMDB
- Knowledge on ESG/FSO/SecOps/IRM
- Strong leadership and mentoring abilities
- Excellent communication and stakeholder management skills
- Analytical and problem-solving mindset
- Ability to manage multiple priorities in a fast-paced environment
- Desktop Management - Infrastructure Services (IS)
- 6-8 years of experience
Vacancy posted 9 hours ago
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