International Shipping Coordinator

International Shipping Coordinator

Towson, MD (onsite) 3+Month Contract

Overview

The Senior On-Site Specialist performs shipping and receiving, freight logistics, dock operations, high-volume copying, scanning, mail processing, document handling, and customer service functions. This position ensures accurate and timely movement of materials, products, and documents while maintaining operational efficiency and customer satisfaction.

Responsibilities

• Manage domestic and international shipments, including shipping documentation, customs paperwork, tracking information, and carrier coordination.
• Arrange freight shipments through approved carriers to ensure cost-effective and timely delivery.
• Monitor shipment status and resolve transportation and delivery issues.
• Ensure compliance with shipping regulations, import/export requirements, and company policies.
• Receive, inspect, and verify incoming shipments for accuracy and damage.
• Coordinate dock scheduling, loading, unloading, and staging of outbound shipments.
• Maintain accurate shipping and receiving records, inventory transactions, delivery documentation, daily meter and service logs, and management reports.
• Serve as a primary customer contact for shipment status, delivery schedules, job requests, and logistics inquiries.
• Communicate professionally with customers, internal teams, vendors, and carriers using Microsoft Outlook and Teams.
• Operate high-volume duplicating machines, scanners, mail-processing equipment, and image-handling software.
• Perform copying, binding, finishing, document scanning, and related production tasks.
• Inspect convenience copiers daily for quality and proper operation, clear paper jams, and inform technicians of equipment problems.
• Respond to and coordinate service calls for customer equipment.
• Distribute office supplies, fax transmissions, incoming and outgoing mail, and other materials to designated locations.
• Maintain supply inventories and calculate charges for completed jobs while maintaining billing logs.
• Deliver completed jobs to designated customer locations within and outside the site.
• Perform filing, document purging, archiving, and other file-service duties as requested.
• Operate shrink-wrap machines, paper cutters, hole drills, bindery equipment, joggers, tape machines, stackers, electric staplers, scales, calculators, fax machines, and postage meters as required.
• Maintain clean, organized, and well-stocked copier areas.
• Support continuous improvement in shipping, receiving, logistics, and office-service processes.
• Follow safety procedures and company standards for warehouse and dock operations.
• Perform other duties as assigned.

Requirements

• High school diploma, GED, or equivalent work experience.
• Experience with domestic and international shipping, freight coordination, carrier management, and logistics operations.
• Experience with shipping and receiving activities, including dock operations.
• Knowledge of shipping documentation, customs paperwork, import/export requirements, and inventory management is preferred.
• Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, and Word, and basic computer skills.
• Experience operating high-volume copiers, scanners, mail-processing equipment, and related office machinery is preferred.
• Technical aptitude with printers, copiers, postage machines, and other office equipment.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to interpret and apply instructions, process information, and prepare reports and documentation.
• A valid driver's license is required, although regular driving is not required.
• Ability to stand, walk, bend, reach, stretch, and perform other physical activities for extended periods.
• Ability to lift or move items weighing up to 50–55 lbs. and push or pull wheeled equipment when necessary.
• Ability to walk between buildings when required.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.