Front End - Service Supervisor

Retail Store Operations

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Main responsibilities:

• Deliver fast, friendly, and accurate customer service while resolving customer concerns professionally
• Supervise and coordinate Front End operations, including cashiers, courtesy clerks, and service desk associates
• Monitor customer traffic and adjust staffing to maintain service levels
• Ensure front end standards for cleanliness, safety, and overall appearance are maintained
• Manage cash handling processes, including tills, pickups, loans, refunds, and approvals
• Support and enforce company policies, procedures, and safety standards
• Perform register operations and serve as backup cashier as needed
• Conduct store walks, delegate tasks, and follow up to ensure completion
• Handle operational issues such as scan errors, system issues, and front-end emergencies
• Promote a positive team environment and ensure associates present a professional image

We are looking for candidates who possess the following:

Soft skills:

• Strong communication and interpersonal skills
• Ability to lead, coach, and motivate a team
• Customer-focused mindset with strong problem-resolution skills
• Ability to remain calm and professional in high-pressure situations
• Strong organizational and multitasking abilities

Competencies:

• Leadership and team supervision
• Customer service excellence
• Operational execution and problem-solving
• Decision-making and accountability
• Time management and adaptability in a fast-paced environment

Knowledge:

• Front End operations, including POS systems and cash handling procedures
• Company policies, safety standards, and sanitation guidelines
• Basic math, weights and measures, and cash accountability practices
• Product awareness and general store operations

Abilities:

• Ability to supervise and direct teams effectively
• Ability to operate and troubleshoot registers, scanners, and related equipment
• Ability to analyze situations and make sound decisions quickly
• Ability to stand/walk for extended periods and lift up to ~55 lbs
• Ability to maintain awareness of safety risks and respond appropriately

Other requirements:

• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to work in a fast-paced, high-stress retail environment
• Must demonstrate honesty, integrity, and adherence to company policies
• Ability to maintain a professional appearance and uphold grooming standards

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.