Commercial HVAC - Service Manager

HVAC Commercial Service Manager

Carrier Commercial Service has an opening for an experienced HVAC Commercial Service Manager for our New Jersey Market. This position has profit and loss responsibility for a multi-million dollar service branch and is responsible for growing market share of the Carrier Commercial Service business. The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul and installation projects in an effort to exceed the expectations of our customers and meet revenue and margin targets. The ideal candidate should have a strong understanding of the commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.

Key Responsibilities

• Customer engagement ride-along with technicians to customer sites, expand relationship with sales support team, contact customers, facilitate and respond to issues or complaints
• Direct connection to the Techs, WFP and tech acquirement, Union connection, onboarding
• Maintain relationship with Union
• SME for tech quoting and drive the ops selling charge
• 1:1's and connect meetings Pulse and culture
• Training and development schedule, onsite training.
• EHS team lead lead safety trainings
• Fleet, Image, Site visits, jobsite QA.
• Opportunity development and oversite
• Site visits
• Work with the Service Coordinator on schedule
• Productive and non-productive planning
• PM Plan review for renewals and new contracts with the Contracts Spec
• Daily time entry approval, weekly payroll approval and issue resolution
• Warranty support and involvement, ROLE and Technical engagement
• Every site visit must have a site inspection
• First point-of-contact with technician for issues on job site / daily resolution
• Assist with mid-month and monthly service financial forecasting

Required Qualifications

• High School Diploma/GED
• Clean and valid driver's license
• 5+ years of Commercial Service experience

Preferred Qualifications

• 5+ years of Commercial Service Management experience
• Bachelor's degree in Business Management, Engineering preferred
• Strong technical acumen and experience
• Strong HVAC product and systems knowledge
• Customer relationship management
• Knowledge of safe work methods and practices
• Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance