Senior Knowledge Management Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Knowledge Management Specialist based in the United States.

This newly created role will lead the development and ongoing optimization of a centralized knowledge ecosystem supporting a broad insurance value chain.
You will make critical information easier to find, understand, maintain, and apply across underwriting, product, sales, marketing, customer service, and claims.
The position combines knowledge governance, content management, process improvement, compliance support, and stakeholder collaboration.
You will establish standards for taxonomy, metadata, version control, content quality, and review cycles while partnering with subject matter experts across the organization.
The role also offers an opportunity to prepare structured knowledge assets for advanced search and future AI-enabled business capabilities.
You will help strengthen operational consistency, employee enablement, regulatory compliance, and customer service through better access to reliable information.
This is an ideal opportunity for a proactive knowledge management professional who enjoys building scalable processes and influencing teams through collaboration.

Accountabilities

• Develop, implement, and maintain a centralized digital knowledge base using a governed knowledge management platform and structured content model.
• Capture, organize, curate, review, and update knowledge content to ensure it remains accurate, relevant, accessible, searchable, and compliant.
• Establish and maintain content standards, taxonomy, metadata, version control, governance processes, and recurring review cadences.
• Partner with subject matter experts across underwriting, product, sales, marketing, customer service, claims, and other functions to document best practices, FAQs, workflows, and regulatory updates.
• Support compliance initiatives by ensuring knowledge resources reflect applicable insurance requirements and help mitigate operational and regulatory risks.
• Identify and address content gaps revealed through quality assurance, training, operational feedback, employee questions, and recurring business themes.
• Prepare structured and governed knowledge assets that can be effectively used by employees, search technologies, and future AI-enabled capabilities.
• Administer and optimize the selected knowledge management platform, such as SharePoint or ProNavigator.
• Train employees on how to access, use, maintain, and contribute to the knowledge base.
• Monitor knowledge-base usage, collect user feedback, analyze effectiveness, and recommend improvements.
• Support onboarding and training programs by providing current, well-organized, and easily accessible knowledge resources.
• Contribute to broader process improvement and operational initiatives while taking on additional responsibilities as needed.

Requirements

• Bachelor’s degree in Business, Insurance, Information Science, or a related field, or equivalent professional experience.
• 3+ years of experience in knowledge management, content management, insurance operations, information sharing, or a related discipline.
• Demonstrated experience implementing and sustaining knowledge management practices within a team, department, or organization.
• Familiarity with insurance processes such as underwriting, claims, sales, or related operations is preferred.
• Experience working with knowledge management platforms such as SharePoint, ProNavigator, or comparable solutions is an advantage.
• Strong organizational skills with exceptional attention to detail and the ability to maintain accurate, structured, and governed information.
• Strong analytical, problem-solving, and process-improvement capabilities, with the resourcefulness and persistence to resolve complex challenges.
• Excellent written and verbal communication skills, with the ability to work effectively with colleagues, subject matter experts, customers, and vendors.
• Strong relationship-building and collaboration skills, with an open and inclusive approach to stakeholder engagement.
• Experience delivering training, facilitating discussions, or helping teams adopt new processes and systems.
• Ability to establish high standards of performance while working independently, proactively managing priorities, and driving initiatives through completion.

Benefits

• Competitive compensation package.
• Annual base salary range of $50,600–$95,300 , with actual compensation determined by factors including responsibilities, required skills, market conditions, and individual performance.
• Potential eligibility for discretionary equity-based compensation and/or performance-based variable pay programs.
• Generous 401(k) employer match.
• Employee Stock Purchase Plan with employer matching.
• Generous paid time off.
• Comprehensive health, dental, and vision benefits.
• Wellness programs supporting physical, mental, and financial wellbeing.
• Tuition reimbursement, industry certifications, and professional training opportunities.
• Strong opportunities for career development and continuous learning.
• Dynamic, ambitious, and collaborative work environment.
• Matching donation program, volunteer opportunities, and employee-driven corporate giving initiatives.
• Commitment to an inclusive workplace where diverse perspectives and backgrounds are valued.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.