Intensive Case Manager - Healthy Living

Job Description

Job Description

Mission StatementWe serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness on youth, one family, one individual at a time.Benefits of working at HELP of Southern Nevada15 paid HolidaysBirthday HolidayPaid sick and vacation time403B90% of the employee only premium is paid for Medical, Dental, Vision, and Life InsuranceEmployee Assistance Program (EAP)Adult Housing Programs (AHP) Healthy Living Intensive Case ManagerHours: Monday - ThursdayStatus: Full-Time - Non-ExemptReports to: Adult Housing Programs (AHP) SupervisorAbout the Department: The New Beginnings Intensive Case Manager (ICM) provides permanent supportive housing to chronically unhoused adults without children (AWOC). Support participants in overcoming challenges and building a pathway to a better quality of life, foster self-sufficiency, and stability.Job Summary: The Healthy Living Intensive Case manager reporting to the AHP Supervisor provides direct intensive case management services to medically fragile, chronically homeless adults.Conduct initial interview/intake, and client needs assessmentsProvide case management and supportive services to clients moving into long-term housing, to promote transition from unhoused to residential stabilityCreate individualized case plans with each adult member of the household, based on the client's needs, to achieve self-sufficiencyReview the client's treatment plan monthly, update the client's case plan, and track outcomesConnect clients with wrap-around services through other programs offered at HELP, including Workforce Services Job Readiness Workshops, Energy Assistance Program, holiday programs, etc.Connect clients with mainstream programs, including but not limited to, Medicare, and SSI/SSDIProvide clients with referrals and resources for other social services and partner agenciesCommunicate effectively with individuals from a variety of social, cultural, and economic backgroundsMeet with clients monthly and complete income calculations and rent requests before the 1st of the following monthConduct weekly/semi-monthly home visitsProvide transportation to clients to ensure that all appointments are keptEnter case notes and services daily into HMIS, reflecting activities of the client's progressAttend monthly case conferencing meetings with Managed Care Organization (MCO) to discuss and review client progressionAlways maintain audit-ready filesMaintain clear boundaries with all clients and providersMust never allow your or the organization's ethical standards to be compromisedFacilitate Life Skills Training sessions for clients on-site 2-3 times per quarterAttend meetings and trainings, as requiredAll other job-related duties as assigned by management for needs of the businessThe ideal candidate will possess the following knowledge, skills, and abilities: Knowledge of local social service agencies and programs, as they pertain to the local unhoused populationKnowledge of applicable statutes, ordinances, and codesKnowledge of social service work, and interviewing/referral techniquesExperience and understanding of unhoused issuesUnderstand and follow complex instructions and proceduresAbility to analyze situations accurately and adopt an effective course of actionCommunicate effectively with persons from a variety of social, cultural, and economic backgrounds, and possess a demonstrated understanding of and sensitivity to culturally diverse populations.Effective written, verbal, and listening skillsAbility to independently initiate and maintain effective working relationships and respond to correspondence from all business contactsAbility to be flexible and quickly adjust to shifting prioritiesOrganize work schedule and budget timeUnderstand and follow all agency policies and proceduresGeneral computer knowledge, and the ability to use Microsoft Office softwareAbility to work flexible hours, as required by the client caseload.Ability to perform accurate mathematical equations, calculate client's rent and utility costs and request funding to pay those billsRequired Qualifications: Proof of Highschool Graduation or GEDActive Nevada Drivers License with clean MVR2 years' experience with data entry, compliance, or related fieldPrevious experience working with unhoused populationPreferred Qualifications: Bachelor's Degree in Social Work or related field