Governance & Oversight Consultant

Job Title: Governance & Oversight Consultant

Job Type: Contract

Duration: Long Term

Client is TCS

Location: As per Client Requirement

Job Description

We are looking for an experienced Governance & Oversight Consultant to manage governance frameworks, service delivery oversight, stakeholder coordination, and performance monitoring across enterprise IT operations.

The ideal candidate will have experience in IT governance, service management, delivery oversight, SLA/KPI tracking, risk management, and working with multiple vendors and stakeholders.

Key Responsibilities

• Establish and maintain IT governance frameworks, policies, and processes.
• Monitor service delivery performance and ensure compliance with SLAs and KPIs.
• Provide oversight of IT operations, service providers, and vendors.
• Coordinate with business stakeholders, technical teams, and leadership.
• Track risks, issues, dependencies, and action items.
• Prepare governance reports, dashboards, and management presentations.
• Conduct governance meetings, service reviews, and performance assessments.
• Ensure adherence to ITIL, SIAM, and organizational governance standards.
• Identify service delivery gaps and recommend process improvements.
• Support audit readiness, compliance, and continuous improvement initiatives.

Required Skills

• Strong experience in IT Governance and Oversight.
• Experience with Service Delivery Management.
• Knowledge of SIAM (Service Integration and Management).
• Understanding of ITIL processes and frameworks.
• Experience with SLA/KPI monitoring and reporting.
• Strong stakeholder and vendor management skills.
• Risk, issue, and compliance management experience.
• Excellent communication, coordination, and documentation skills.

Preferred Qualifications

• Bachelor's degree in IT, Business Administration, or a related field.
• ITIL certification is preferred.
• SIAM or governance-related certifications are a plus.
• Experience working in large enterprise or managed services environments.

Ideal Candidate Profile

Candidates with backgrounds such as Governance Consultant, IT Governance Manager, Service Delivery Manager, SIAM Consultant, or IT Oversight Lead would be a good fit.