Director of Camp Operations & Guest Experience

Basic Function The Assistant Director is responsible for the organization’s consistent achievement of its mission objectives. This position provides direct support and supervision to the full-time Banquet & Meetings Manager, Hospitality Manger, Aquatics & AV Supervisor, Retreat Staff, Summer Staff, Interns, and Apprenticeship. This person will ensure hospitality standards are met for all retreat guests by providing 5 STAR customer service. They ensure recruitment, coordination, scheduling, planning, and hosting of Camp guests throughout their inquiries and stay. The Assistant Director is responsible for all aspects of overseeing and managing 27&Oak store, including oversight and training of staff, inventory management, and sales. The Assistant Director is responsible for the day-to-day operations of weekday and weekend Retreats. They help create and foster a strong interdepartmental sense of teamwork and cooperation and aid the Camp Director in the process of hiring, onboarding, and training of all full-time, part-time, and seasonal staff. This person assists the Camp Director in all aspects of development, ensuring compliance with all applicable programs, safety, licensing, and certification standards. Primary Responsibilities Supervision of year-round retreat staff, summer staff, interns, and apprenticeship for all groups being served at Camp Buckner for retreats. Supervision of Banquet & Meetings Manager ensuring all details of the customer experience in the coordination of meals service, banquet management, and meeting room setup are met with a high level of customer satisfaction. Supervision of Aquatics & AV Supervisor, ensuring the successful management of aquatics operations, water safety compliance, audiovisual systems, and event technology services, with a focus on delivering an outstanding guest experience and exceeding customer expectations. Supervision of Program & Activities Supervisor, ensuring the successful development and delivery of recreational programs, group activities, and special events while maintaining exceptional guest experiences and customer satisfaction. Source, recruit, hire, supervise, monitor, evaluate and provide direction to direct reports. Provide professional growth and development; develop and communicate goals and objectives. Monitor and provide constructive feedback; conduct annual performance evaluations. Assist in organizing, planning, and facilitating comprehensive training for all full-time, part-time, seasonal staff, volunteers, and others as required. Assist supervisors to ensure all activity areas are maintained appropriately and in compliance with safety standards. Assist, guide and support supervisors with employee, intern, and volunteer selection, reviews, evaluations, and terminations. Participate in ongoing professional development and maintain current knowledge of best practices in Camp management and in working with Camp’s target population. Assist in managing summer staff, interns, apprenticeship and retreat staff schedules, duties, and projects. Assists in implementing measurement tools to evaluate program success and stakeholder satisfaction for all Camp programs. Creates and implements changes to further improve and grow the programs. Oversee and manage 27&Oak store, including oversight and training of staff, inventory management, and sales. Support the preparation and transition between groups arriving and departing Camp Buckner. Serves as acting director in Camp Director’s absence. Supervise and schedule staff to set up and breakdown meeting rooms as required. Develop and maintain positive relationships with current and prospective retreat guests and leaders to promote the ministries of Camp Buckner. Ensure meeting rooms are set up appropriately and that all group requirements are met. Ensure activity areas are prepared appropriately and are functional for each specific group. Ensure that A/V equipment is in good working order and updated to meet all group requirements; manage inventory. Maintain timely and accurate safety documentation and incident reports as required. Maintains up-to-date safety procedures and collaborates with the Safety Committee to plan and implement all required safety training and emergency response drills. Immediately report any accidents or safety concerns to the Camp Director. Consult with the Camp Director as necessary on needs, issues, and incidents. Respond to emergency situations in a calm, professional, and appropriate manner within the guidelines and policies of the camp. Report emergency situations immediately to the Camp Director. Assist Group Coordinator in booking and coordinating groups as needed Works closely with the Camp Director on the creation of the Camp budget and other general financial matters. Manages budget for Camp Program, directly and through Camp management staff. Continual analysis of cost savings opportunities including structure of staff and in-kind donations. Provides support to the development team in delivering information, tours, and/or accommodations to donors and other friends of Camp. Represents Camp at fundraising or other public events. Other Responsibilities Maintain compliance with all Buckner policies, procedures, and requirements. Maintain knowledge of and compliance with all state and federal laws and regulatory requirements. Manage program resources to ensure they are used efficiently and appropriately aligned with approved business objectives. Responsible for supporting and representing Buckner at special events, activities, and other assigned functions. Attend and participate in meetings and training as required. Work successfully as a part of a team and responsible for developing and maintaining strong working relationships with co-workers. Perform special assignments, projects, and other duties as required. Education, Experience, and Certification Requirements Bachelor’s degree preferred. Minimum 5 years prior related experience in Camp management, guest relations and outdoor education. Demonstrate experience in strategic planning, program delivery and oversight, leading cross functional teams, and managing multiple projects simultaneously with changing priorities and tight deadlines. Requires Level 1 & Level 2 and CCM challenge course certification from an ACCT (Association for Challenge Course Technology) accredited vendor, to be obtained and maintained within 180 days of hire. Requires Lifeguard Training Instructor (LGI), Lifeguarding, and Waterfront Skills certifications from a nationally recognized certification program, to be obtained and maintained within 180 days of hire. Requires CPR/AED for Professional Rescuers and Health Care Providers and Responding to Emergencies: First Aid certifications from a nationally recognized certification program, to be obtained and maintained within 180 days of hire. Requires an Archery Instructor Training: Level 1 Certification provided by a certified trainer from USA Archery and the National Field Archery Association, to be obtained and maintained within 180 days of hire. Other Requirements Requires ability to read, write, speak, and understand English sufficiently to perform the essential functions of the position, including communication with clients, volunteers, and community partners, documentation, and collaboration with staff. Requires ability to work effectively with culturally diverse youth and families. Requires proficient working knowledge and understanding of the applicable regulatory standards and requirements governing programs and services. Requires ability to effectively manage personnel; requires administrative skills to include but not limited to staff selection, development, motivation, scheduling, and evaluation. Requires ability to perform tasks with little supervision. Most tasks are governed by standard practices; however, some are not. Innovative thinking is required. Detail oriented, with good organizational skills required. Requires ability to travel to various geographic locations, both domestic and international, and some overnight stays. Requires ability to obtain and maintain the necessary documentation to travel internationally. Requires jobholder to work before and after normal business hours, some nights and weekends, as needed to meet client and business needs including promptly responding to phone calls, text messages and emails. Requires ability to drive assigned vehicle(s) or personal vehicle, with an appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Requires the ability to rent vehicles both domestically and internationally using required documentation. Must be age 21 or older to drive on behalf of Buckner. Requires ability to maintain confidentiality. Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information. Requires in-depth ability to plan, administer, and report budgets. Requires proficient working knowledge of budgetary management and development of policies and procedures. Requires ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and retreats as required. Proficient working knowledge and ability to accurately and timely operate and perform computer-related tasks with specific equipment and software applications, including Microsoft Word, Excel, PowerPoint, and Outlook, required. Requires recognition that the organization is a faith-based organization operating with a commitment to Christian principles. Requires ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or 10 pounds continuously to move objects. Requires ability to walk frequently; occasionally stand for prolonged periods of time; occasionally required to squat, climb stairs, kneel and twist. Required to sit for prolonged periods of time, including extensive airline travel. Requires ability to speak clearly and make self-understood in face-to-face interactions; to articulate with extreme accuracy and precisions to give directions, speak on the phone, etc. Requires ability to communicate effectively orally and in writing. Requires ability to establish and maintain effective working relationships with staff, trustees, vendors, residents, families, agency representatives, etc. Requires ability to effectively work under pressure and remain flexible as priorities change; ability to effectively communicate orally and in writing and speak in front of groups. Requires ability to work under minimal supervision; and exercise sound judgment and confidentiality. Requires ability to supervise others and hold others accountable for work completed; provide training, development and feedback to staff. Requires excellent professional business contract negotiation skills. Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability. *The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. If you're seeking a career in the senior living field, consider joining us at Buckner, where our purpose sets us apart. Buckner is an Equal Opportunity Employer. #J-18808-Ljbffr