Mobile Service Technician

Mobile Service Technician

Big changes are coming, and we're building the team to match. D'Orazio Ford is relocating to a highly visible interstate location —creating more traffic, more inventory, and more opportunity than ever before. To support this growth, we're hiring motivated individuals who want to be part of a fast-moving, forward-thinking dealership on the rise.

We are looking for a Mobile Service Technician to join our growing team! The right candidate will be independent and have a strong service technician background. B-level technician qualifications and ASE certifications are preferred but not required. The day-to-day duties include traveling in the Mobile Service van to customer workplaces and homes to handle basic service needs and recalls.

Benefits:

• Local 701 Union Benefits
• Health, Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Family-owned and operated
• Long term job security

Responsibilities:

• Provide an exceptional customer experience to drive loyalty and have a natural disposition to put the customer first
• Engage with many different customers each day and represent the dealership while being calm and responsive
• Organize and prepare for the day's appointments and be excellent at time management
• Perform vehicle repairs and/or maintenance work as outlined on repair order in a clean and efficient manner
• Communicate with the Mobile Service Coordinator, Parts Department and Dealer Management regularly to effectively manage production and customer communication
• Accurately document vehicle repairs/work performed on the repair order
• Stay informed of Ford technical bulletins and complete required training
• Able to work occasionally in challenging weather conditions
• Able to drive and maintain a company vehicle responsibly
• Take pride in the role and bring a start-up mentality to growing the business

Qualifications:

• B-level or higher qualifications preferred
• Detail-oriented and organized
• Requires little or no guidance on jobs
• Valid driver's license
• ASE/Manufacturer certifications - Ford certifications are desirable but not mandatory
• Service Technician experience preferred
• Strong use of technological devices including tablets
• Must be able to perform physical tasks and lift up to 100 pounds

The D'Orazio family has been a trusted name in the automotive industry since 1976, committed to delivering quality vehicles and exceptional customer service. Located in Wilmington, IL, we pride ourselves on a culture of integrity, teamwork, and innovation. Join us and be part of a company that values dedication and drives success.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.