Sales Engineer

Title: Sales Engineer

Department: Sales

Manager: Regional VP

Location: NAM Western Region (West of the Mississippi River)

Work Schedule: Remote

FLSA Status: Exempt

Job Type: Full Time

Summary

The Sales Engineer will work for the Regional Sales VP to drive sales and support of Nextivity products and services within the assigned region. The position will focus on Enterprise customers, Systems Integrators and Distributors to enable and drive a preference for Nextivity solutions. This position will also include pre- and post-sales support.

Essential Duties & Responsibilities

• Work collaboratively with team members to drive sales via pre-sales efforts and initial product presentations and demos.
• Collaborate with customers to collect and validate technical requirement for configuration of products for use on local networks.
• Support customer acceptance testing and trials.
• Work with sales team to create and maintain accurate customer documentation inclined configuration guides and customization requirements
• Manage product issues and bugs, write and track Jira requests, work with HQ engineering to load and test product changes and fixes.
• Provide ongoing support for products including hardware and software.
• Cooperate with other members of the technical team and share information across the organization.
• Maintain close relationship with customers, integrators, and distributors to as to solicit early feedback about any issues with products or systems.
• Manage enablement training and assist Distributors, System Integrators, and other channel partners in region when new products information is provided.
• Monitor customer feedback during new product introductions and provide timely feedback to engineering and product development.

Skills and Abilities

• Ability to troubleshoot products and use appropriate test equipment
• Ability to work flexible work hours and to adapt to changing work schedules
• Must be self‑motivated, taking ownership of responsibilities, self‑starting, self‑managing, self‑completing
• Above average skills with Microsoft Office suite
• Must be proactive, taking initiative and working in a collaborative team environment
• Ideal candidates will have strong organizational skills with ability to multi‑task and have a positive attitude with eagerness to learn
• Ability to use sound judgment when representing the Company
• Foster a professional attitude and demonstrate integrity and flexibility
• Entrepreneurial, rapid learner, inquisitive, and persistent
• Process owner / process driven / detail‑oriented / team‑oriented

Work Experience

• Must possess at least five (5) years of experience working with mobile technology (3G/4G/5G)
• Experience and understanding of DAS and In‑Building Wireless products and solutions required
• Experience and understanding of Public Safety products and solutions is preferred
• Understanding of the In‑Building Coverage Planning and Tools, particularly useful would be IB Wave experience is required
• Practical working knowledge of any NMS / OSS is preferred
• Combined background of post‑sale support and pre‑sales development is required
• Knowledge of Private Networking/CBRS is preferred
• Knowledge of and experience with MNOs in the United States is preferred

Education

• Bachelor's degree in Electrical Engineering or Four-year Engineering Degree from an accredited institution or Equivalent Work Experience.

Travel Requirement

• This position will require regular multi‑day and overnight travel.