Office Manager

Job Description

Job Description

Weaver Group Insurance Agency | Caro, Michigan

Full-Time | Monday–Friday

Weaver Group Insurance Agency is looking for a dependable, motivated Office Manager to lead the day-to-day operations of our Caro office.

This is a hands-on leadership position for someone who enjoys working with people, keeping a busy office organized, and helping a team stay focused and accountable. Our ideal candidate is professional, positive, detail-oriented, and comfortable balancing leadership responsibilities with customer service and insurance-related tasks.

Responsibilities

What You’ll Do

• Oversee the daily operations and workflow of the Caro office

• Provide leadership, direction, and support to office staff

• Help establish priorities and ensure tasks and customer follow-ups are completed

• Monitor workflow, productivity, attendance, and office expectations

• Assist with training and development of team members

• Provide excellent service to current and prospective customers by phone, text, email, and in person

• Assist customers with policy questions, payments, documents, policy changes, and other service needs

• Identify opportunities to help customers with additional insurance products

• Support new business and retention efforts

• Maintain accurate customer notes, documentation, and follow-up activities

• Help resolve customer concerns and more complex service situations

• Maintain an organized, professional, and welcoming office environment

• Communicate regularly with agency ownership regarding staffing, workflow, customer concerns, and office performance

• Step in wherever needed to help the office and team succeed

Requirements

A Michigan Property & Casualty insurance license is required, and a Michigan Life & Health liccense is strongly preferred. Insurance agency experience is also preferred.

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Paid Holidays
• IRA, match