Team Member

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life‑long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! Position Overview The Team Member is the core of the Caribou experience. They are responsible for creating day‑making experiences through delivering unparalleled guest service, making world‑class hand‑crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction. Core Responsibilities Provides incredible Guest Service by: Developing personal ongoing relationships with guests Practicing active listening and connection Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality Makes enthusiastic and knowledgeable recommendations to delight guests Creating day‑making experiences that spark a chain reaction of GOOD Hand‑crafts beverages to order per Caribou standard operating procedures Heats, prepares, and serves Caribou food offerings per standard operating procedures Floats between barista and guest service, fulfilling all team member roles and responsibilities Takes guest orders & manages cash drawer and follows all cash handling policies and procedures Maintains the look and feel of a well‑run store by following cleanliness, sanitization, and organization standards Actively thinks and acts upon what the team and guest will need in the future Differentiates between problems that can be solved directly and when to ask for leader support Understands that the team is managing multiple priorities and willingly takes direction from leaders Brings the Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love Brings joy to interacting with others and making fun happen Relishes the opportunity to be helpful to both team members and guests Has a learner's mentality and desires to improve and do things correctly and effectively Shows up in every situation looking to do the right thing, serve with love, and make the biggest difference Takes ownership and is eager to make a positive impact on others Shows up ready and willing to be a reliable team player and support one another Is resilient under pressure and willing to ask for help Skills and Qualifications Required: Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends Must be at least 16 years of age Preferred: Restaurant, retail, or guest service experience Physical Requirements The physical demands for this position include seeing, hearing, speaking, reaching, and lifting up to 50 pounds; sitting, standing, and moving intermittently during 4 to 8 hours. These demands may be accommodated with reasonable accommodations. EEO Statement Caribou Coffee is an Equal Opportunity Employer and prohibits discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you have a disability or special need that requires accommodation, please let us know. Address 4008 Commonwealth Ave, Eau Claire, Wisconsin 54701 Brand Caribou Coffee #J-18808-Ljbffr