Application Analyst II - Clinical Systems

Application Analyst II – Clinical Systems The Application Analyst II – Clinical Systems supports the implementation of UHS clinical applications, monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center, and implements modifications to existing applications to achieve desired objectives. The role provides technical support to UHS entities as needed, meets deadlines, ensures continued progress toward assignment completion, and shares experience with other team members. Key Responsibilities System Implementation Regularly meets with users, vendors, and IS staff to develop/modify system specifications. Supports the implementations of applications and prepares the appropriate documentation. Performs system testing and documentation for all phases of the application development life cycle. Performs Q/A on application functionality. Researches and resolves implementation‑related Customer Support Center tickets. Adheres to appropriate UHS Project Management standards. Ensures strict adherence to work plans, reporting all serious deviations to management. Assists with the training of users in operating procedures for the application. Coordinates project team member activities to achieve common objectives. Works in conjunction with a project manager to monitor project plans and track status, issues, and progress. System Maintenance and Support Researches and resolves Customer Support Center tickets, including major application upgrades. Adheres to UHS Service Level and Change Management policies. Provides on‑call support as scheduled. Establishes and maintains regular communications with the user community. Administration and Oversight Maintains Service Excellence principles. Prepares and submits status reports to supervisor as required. Keeps management well informed of activities, needs, and problems. Qualifications Two years of completed coursework toward a Bachelor's or Associate’s degree required; Bachelor's degree preferred. Three or more years of Information Systems experience. Knowledge of system application implementation, enhancement, and support methods and practices. Working knowledge of computer systems analysis and programming techniques and procedures. Knowledge of IS standards and quality methods and metrics. Knowledge of project management methods. General familiarity with user business practices, concepts, and terminology sufficient to support the applications. Language proficiency in English with excellent written and verbal fluency. Travel Requirements Up to % travel (depending on projects) Benefits Challenging and rewarding work environment Growth and development opportunities within UHS and its subsidiaries Competitive compensation Excellent Medical, Dental, Vision, and Prescription Drug Plan 401(k) plan with company match Generous paid time off #J-18808-Ljbffr Universal Health Services