Service Manager Serra Traverse City - NO WEEKENDS

Serra Traverse City

Job Description

Service Manager

Be a Leader at Northwest Michigan's Largest Automotive Dealership

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. At Serra Traverse City, we work as a team, striving to deliver the best for our customers. If you feel that your skills will be an asset to our team, then we want to get to know you!

Responsibilities :

Manage all day-to-day service department operations
Lead, coach, and develop service advisors, technicians, and support staff
Monitor and improve key performance indicators, including:
- Labor gross profit
- Effective labor rate (ELR)
- Technician productivity & efficiency
- Customer satisfaction (CSI)
- Warranty performance
- Hours per RO
- Service absorption
- Gross profit and expense control
Drive revenue growth while maintaining exceptional customer experience
Ensure repair orders are properly written, billed, and closed
Maintain manufacturer compliance and operational standards
Recruit, train, and retain high-performing employees
Work closely with Parts, Sales, and Executive Management to achieve dealership goals
Build a culture of accountability, urgency, and teamwork

Qualifications :

Prior dealership Service Manager or Assistant Service Manager experience preferred
Strong understanding of dealership fixed operations and profitability drivers
Experience leading teams in a high-volume environment
Knowledge of DMS systems and dealership reporting
Ability to analyze financial statements and operational metrics
Excellent leadership, communication, and problem-solving skills
Proven track record improving performance and developing employees

At Serra Traverse City, we are committed to building high-performing teams and delivering an outstanding experience to every customer. If you are ready to lead, improve processes, and make a measurable impact, apply today.

Serra Traverse City Our Values

Join Our Team

Apply

Vacancy posted 4 days ago

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