Service Manager Serra Traverse City - NO WEEKENDS
Serra Traverse City
Job Description
Job Description
Service Manager
Be a Leader at Northwest Michigan's Largest Automotive Dealership
We are always looking for bright, motivated, and energetic professionals to add to our world-class team. At Serra Traverse City, we work as a team, striving to deliver the best for our customers. If you feel that your skills will be an asset to our team, then we want to get to know you!
Responsibilities :
- Manage all day-to-day service department operations
- Lead, coach, and develop service advisors, technicians, and support staff
- Monitor and improve key performance indicators, including:
- Labor gross profit
- Effective labor rate (ELR)
- Technician productivity & efficiency
- Customer satisfaction (CSI)
- Warranty performance
- Hours per RO
- Service absorption
- Gross profit and expense control
- Drive revenue growth while maintaining exceptional customer experience
- Ensure repair orders are properly written, billed, and closed
- Maintain manufacturer compliance and operational standards
- Recruit, train, and retain high-performing employees
- Work closely with Parts, Sales, and Executive Management to achieve dealership goals
- Build a culture of accountability, urgency, and teamwork
Qualifications :
- Prior dealership Service Manager or Assistant Service Manager experience preferred
- Strong understanding of dealership fixed operations and profitability drivers
- Experience leading teams in a high-volume environment
- Knowledge of DMS systems and dealership reporting
- Ability to analyze financial statements and operational metrics
- Excellent leadership, communication, and problem-solving skills
- Proven track record improving performance and developing employees
At Serra Traverse City, we are committed to building high-performing teams and delivering an outstanding experience to every customer. If you are ready to lead, improve processes, and make a measurable impact, apply today.
Serra Traverse City Our Values
Join Our Team
Vacancy posted 15 days ago
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