Resource Manager

Resource Manager

At Frontline Insurance, we are on a mission to Make Things Better, and our Resource Manager plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We're committed to making a difference and achieving remarkable things together. If you're looking for a role, as a Litigation Specialist where you can make a meaningful impact and grow your career, your next adventure starts here!

Our Resource Manager enjoys robust benefits:

• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match.
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

What you can expect as a Resource Manager:

• Develop and enhance resource management team rolling capacity models and resource forecasts using PPM Express and other PM tools to align resource supply with project pipeline demand across 6–18-month horizons.
• Conduct quarterly portfolio-wide resource assessments to identify bottlenecks, over-allocation, and skill gaps.
• Build and maintain resource profile inventories (skills, availability, billability, specialization) with data validation and quality controls.
• Manage resource request workflows, prioritize allocation decisions against portfolio strategy, and communicate trade-offs to PMO leadership, project managers, and stakeholders.
• Balance demand across project types (transformation, maintenance, process improvement) while optimizing skill utilization and career development paths.
• Maintain data integrity in PPM Express (resource master, project master, actuals, forecasts) and drive adoption across project teams.
• Design and optimize portfolio views, dashboards, and reporting to surface capacity constraints and allocation efficiency metrics.
• Serve as an escalation point for resource disputes between projects, departments, and portfolio tiers.
• Facilitate cross-functional resource planning sessions with Underwriting, Claims, Operations, and Technology leadership.
• Deliver executive visibility into resource health, allocation decisions, and mitigation strategies through dashboards and narrative reporting.
• Establish and track resource management KPIs: utilization rates, time-to-fill, forecast accuracy, allocation variance, skill coverage.
• Run regular audits on data quality, tool adoption, and process efficiency; recommend process refinements or tool optimizations.
• Document and communicate best practices to PMO teams and project managers.
• Collaborate with IT and PMO leadership to evaluate emerging technology capabilities (including automation and AI tools) that could enhance resource planning workflows, and pilot promising solutions within governance boundaries.
• Other duties may be assigned.

What we are looking for as a Resource Manager:

• Bachelor's degree in Business Administration, Operations Management, Information Systems, or related field.
• 5+ years of experience in resource management, capacity planning, project portfolio management, or related roles in complex, multi-project environments.
• Proven hands-on experience with PPM Express (or comparable enterprise portfolio management platform such as ServiceNow PPM, Atlassian Portfolio, or Anaplan) for minimum 3 years.
• Experience in financial services, insurance, or regulated industries preferred.
• PMP or CAPM (Program Management Professional) certification preferred.

Why work for Frontline Insurance?

At Frontline Insurance, we're more than just a workplace – we're a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.

We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.