Patient Access Associate 2

Patient Access Associate 2 (3 OPENINGS)

Duration: 6 Month Contract to Hire

Pay Rate: $21.50/hr.

Shift: Monday Friday, Start times vary between 7-9 AM

Locations: Shirlington, VA | Willow Oaks Fairfax, VA | Falls Church, VA

**Must be flexible to working other locations on an as needed basis**

ABSOLUTE MUST HAVES:

• Authorized to work in the US | Must Have Transportation
• Immunizations (Titers Test, Hep B, TB Screen, Influenza immunization) we offer service to get these completed
• Ability to pass background check AND Drug Screen
• High School & 1+ years of Healthcare/Hospitality, Patient Access, OR healthcare revenue cycle experience
• Experience with EPIC (huge plus)

Job Summary

The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints.

Duties and Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients. Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
• May perform additional duties as assigned.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.