Healthcare Account Manager

Healthcare Account Manager

Storr Office Environments | Raleigh, NC 27617

About the role

Storr Office Environments is seeking an experienced sales professional who is passionate about healthcare and the environments where care is delivered. As a Healthcare Account Manager, you will grow revenue and profitability by developing new business, strengthening customer relationships, and connecting healthcare organizations with furniture and related solutions that meet their needs.

This is a relationship-driven, project-based sales role that requires initiative, consultative selling, and persistence through longer sales cycles. You must be comfortable regularly walking into hospitals and other healthcare facilities, meeting customers in person, and working professionally in active healthcare environments. A strong interest in serving the healthcare market is essential.

Territory and customer focus

The role supports hospitals, medical offices, and other healthcare organizations, including existing account relationships and new business opportunities. UNC account coverage extends across North Carolina, from the Smoky Mountains to the coast. Candidates must be able to travel throughout the assigned territory for customer meetings, site visits, and project needs.

Primary duties and responsibilities

• Develop and execute account and territory strategies that drive revenue, gross profit, and long-term customer growth.
• Proactively identify and pursue new business through prospecting, referrals, customer inquiries, architects and designers, commercial real estate contacts, and professional networks.
• Build trusted relationships with healthcare customers, understand their priorities and purchasing processes, and identify opportunities to support upcoming projects.
• Use a consultative approach to understand customer needs and recommend appropriate furniture, products, and related Storr services.
• Manage opportunities involving multiple stakeholders and long sales cycles, maintaining consistent follow-up and clear next steps.
• Partner with design, project management, customer service, and marketing to develop proposals, presentations, and coordinated customer solutions.
• Develop pricing strategies, negotiate manufacturer pricing, and involve Storr management in approvals and large-opportunity strategy as appropriate.
• Maintain ownership of the customer relationship through project closure, communicate changes, and coordinate timely resolution of concerns.
• Keep CRM activities, opportunity details, next steps, and forecasts accurate and current.
• Build healthcare product knowledge, clearly communicate Storr’s capabilities, and participate in relevant trade organizations and networking activities.

Qualifications

• Approximately 3–5 years of successful business-to-business sales experience, with demonstrated new business development and account growth.
• A strong passion for healthcare, an understanding of healthcare customer needs, and comfort working in hospitals and other active healthcare settings.
• Healthcare sales experience preferred; commercial furniture or furniture dealership experience is also preferred but not required.
• B.S. or B.A. degree in a professional field.
• Proven ability to build relationships, uncover needs, present solutions, negotiate, and follow opportunities through to completion.
• Strong organizational skills, attention to detail, and reliable follow-through across multiple accounts and projects.
• Excellent written, verbal, and interpersonal communication skills, with the ability to collaborate across internal teams and customer groups.
• Experience using a CRM and willingness to learn Storr’s sales and project systems; familiarity with Hedberg or ClickUp is helpful.
• Commercial real estate experience is preferred, but not required.

Hospital access and credentialing requirements

Healthcare customers establish their own vendor registration and facility access requirements. Candidates must be able to complete and satisfy applicable requirements, which may include an extensive background check, drug screening, required vaccinations, and supporting documentation. Credentialing can be lengthy, and requirements may vary by hospital or health system. Maintaining required credentials and completing any required renewals or repeat screenings are ongoing responsibilities. Reasonable accommodations will be considered as required by applicable law.

What success looks like

Progress toward agreed revenue, profitability, and account growth goals.

A healthy pipeline supported by consistent prospecting, qualified opportunities, and realistic forecasts.

Strong customer relationships, responsive communication, and opportunities for repeat business.

Accurate proposals, dependable project follow-through, and effective teamwork.

Growing healthcare product knowledge and consistent compliance with facility access requirements.