Account Manager | Field Specialist

Job Description

Account Manager & Field Specialist

Location: Clarksburg, MD

$75,000-$100,000

Position Summary

Graham Personnel Services is seeking a highly motivated and results-driven Account Manager & Field Specialist to support continued growth throughout Maryland. This hybrid role is ideal for a professional who excels at building customer relationships while also developing technical credibility through direct field engagement.

The Account Manager & Field Specialist will play a critical role in expanding business opportunities, supporting customer accounts, and collaborating closely with field service teams. The ideal candidate is customer-focused, technically curious, and comfortable balancing business development responsibilities with hands-on field activities.

Key Responsibilities

Business Development

• Identify and pursue new business opportunities throughout Maryland through networking, customer visits, and industry engagement
• Develop and maintain a strong pipeline of prospective customers and strategic accounts
• Support company growth initiatives through proactive outreach and relationship building

Lead Generation & Account Growth

• Generate qualified leads through customer interactions, referrals, industry events, and ongoing account development
• Identify opportunities for system improvements, upgrades, and additional service offerings
• Maintain regular communication with customers to ensure satisfaction and long-term partnership development

Relationship Management

• Serve as a trusted point of contact for customers by delivering responsive communication and professional support
• Build strong working relationships with customers, internal operations teams, service technicians, and leadership
• Represent the company professionally during customer meetings, site visits, and industry events

Field Engagement & Technical Support

• Participate in field service activities including preventative maintenance, troubleshooting, and system reviews
• Develop technical knowledge and operational understanding through direct involvement at customer sites
• Collaborate with service teams to better understand customer systems, challenges, and operational needs

Reporting & Collaboration

• Track customer interactions, sales opportunities, and pipeline activity using CRM tools
• Provide regular updates regarding customer activity, project opportunities, and market trends
• Work collaboratively with internal departments to ensure successful project execution and customer satisfaction

Qualifications

• Experience in account management, business development, technical sales, or field service within a related industry
• Strong interpersonal and communication skills with the ability to quickly establish trust and credibility
• Mechanical or technical aptitude with a willingness to participate in hands-on field activities
• Ability to balance customer-facing responsibilities with field-based work
• Self-motivated with strong organizational, problem-solving, and time management skills
• Proficiency with Microsoft Office and CRM platforms
• Ability to travel throughout Maryland as needed for customer meetings, site visits, and industry events
• Willingness to travel overnight approximately 6-8 nights per month

Education & Experience

• Bachelor's degree in Business, Engineering, or a related field preferred
• Equivalent industry experience may be considered in place of formal education

Benefits

• Competitive base salary
• Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Health Savings Account with company contributions
• 401(k) with company match up to 4%
• 9 company-paid holidays
• Generous paid time off program that increases with tenure
• Education assistance opportunities
• Employee referral bonus program
• Ongoing training and professional development from internal and external industry experts

Meet Your Recruiter

Kevin Melton