Vendor Manager

Vendor Manager

Phoenix, Arizona

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role:

A Vendor Manager at Roofstock is pivotal in fostering mutually beneficial relationships with third-party maintenance vendors across our portfolio of single-family homes. Our Vendor Managers are responsible for building and managing a robust vendor network that aligns with our demands for Repairs and Maintenance (R&M), Turn, and Renovation services. In addition to overseeing operational needs, the Vendor Manager will focus on optimizing performance against Key Performance Indicators (KPIs) and ensuring adherence to Service Level Agreements (SLAs). This role requires a strategic and data-driven individual with a strong background in vendor relationship management.

Responsibilities:

• Creating and nurturing mutually beneficial relationships with third-party maintenance vendors
• Building and managing a vendor network that meets R&M, Turn, and Renovation demand and operational needs
• Driving vendor performance against established KPIs and ensuring adherence to SLAs
• Driving product adoption of the vendor portal
• Utilizing reporting and analytics to make data-driven decisions that enhance operational effectiveness
• Conducting market visits to review vendor quality, build rapport, and vet potential new vendors
• Delivering and reviewing vendor performance feedback to the vendor network on a monthly and quarterly basis
• Identifying sourcing gaps, prioritizing needs, and recruiting vendors
• Negotiating and establishing set pricing structures to optimize cost management.
• Serving as the vendor's voice to internal Roofsters, ensuring effective communication and collaboration.
• Providing support to the internal operations team, demonstrating adaptability in addressing operational challenges
• Managing, documenting, and resolving escalations
• Collaborate and work cross-functionally in a team environment

Qualifications:

• 5+ years of experience leading, developing, and growing vendor relationships
• Experience with residential Repairs and Maintenance field operations
• Strong analytical capabilities to evaluate performance and an understanding of fair and optimal pricing structures
• Excellent planning, organization, and delivery skills, and comfortable in high-pressure situations
• Excellent attention to detail
• Ability to communicate effectively with internal stakeholders and external customers
• Excellent interpersonal skills and effective communication to work successfully with a range of stakeholders, including regional employees, field staff, office staff, executive leadership, and external customers
• Thrives in a fast-paced and startup environment
• Tech-savvy
• Experience in making data-driven decisions utilizing reporting
• Proficient in Google Suite applications, including Docs, Sheets, and Slides with demonstrated expertise in efficient document creation, collaboration, and data management.

Travel required: up to 3 days per week, twice monthly

Compensation $80,000/yr. - $90,000/yr. range annually

Compensation may be adjusted based on experience, skills, and interview performance.

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Generous PTO Policy

12 Paid Holidays

Volunteer Time Off

Paid Parental Leave

401k Program

Wellness and home office/cell phone subsidies

Robust health, dental, vision insurance, and more

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.