Customer Account Manager

Job Description

Build Relationships. Solve Problems. Make an Impact.

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Bastionpoint Technology is a growing Managed Service Provider (MSP) serving businesses throughout the Richmond area. We’re looking for a Customer Account Manager who enjoys building relationships, understanding customer needs, solving problems, and making sure clients feel supported.

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You’ll become a trusted partner to your clients while working closely with our technical team to ensure their needs are handled from start to finish.

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What You'll Do

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• Serve as the primary point of contact for assigned business clients
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• Build and maintain strong, long-term customer relationships
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• Learn each client’s business, technology environment, and needs
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• Coordinate with the technical team and follow up on open items
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• Communicate with customers about projects, service requests, and ongoing needs
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• Participate in customer meetings and account reviews
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• Manage expectations and resolve concerns professionally
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• Track account activity and identify opportunities to improve the customer experience
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What We're Looking For

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• 2+ years in account management, customer success, client services, relationship management, or a similar customer-facing role
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• Experience working with business customers or clients
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• Strong communication, relationship-building, organizational, and problem-solving skills
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• Ability to manage multiple customers and priorities
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• Comfortable discussing technology and business needs
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• Professional, confident, and personable communication style
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• Willingness to learn and grow within an MSP environment
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MSP or IT experience is a plus, but not required. You don’t need to be highly technical—you do need to be comfortable learning technology and communicating with both customers and technical professionals.

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We’re looking for someone who takes ownership, follows through, stays organized, asks questions, builds genuine relationships, and handles difficult conversations professionally.

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Why Bastionpoint?

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Work with a variety of businesses, technologies, and client environments while learning alongside an experienced and supportive team. Bastionpoint offers professional growth and advancement in a collaborative, people-focused environment.

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What You’ll Get

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• $60,000–$65,000 annual salary
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• Health insurance, paid time off, and retirement plan
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• On-site gym, sauna, and gaming room
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• Professional growth and advancement opportunities
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• Collaborative team environment
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• Exposure to a wide range of businesses and technology environments
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Ready to build something with us?

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If you’re relationship-driven, organized, curious, and enjoy helping customers solve problems, we’d love to hear from you.

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Apply with your resume

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OR

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