Billing Analyst

Responsible for ensuring timely, accurate billing and service order completion for approximately 270,000 utility customers in five municipalities in Central Florida. Work entails performing a variety of analytical and Customer Information System (CIS) processes including research in multiple systems; financial calculations, adjustments, and corrections; receivables balancing; customer financial and data record maintenance; analyzing and working exception items on reports, and compliance with OUC Administrative Policy. Primary Functions Analyze and resolve billing, usage, and meter data exceptions to ensure billing accuracy and data integrity including complex rates such as Solar/Photovoltaic and Time of Use Analyze and validate billing rates and programs including Wholesale and Retail Chilled Water, and Sewer Credit, for key customers Analyze corrective readings received from meters and perform billing corrections as needed Analyze and resolve billing-related meter reading anomalies such as usage transactions not discarded, validation transactions not completed, and reading synchronization errors resulting in negative usage Perform corrections to current and past bills in compliance with Administrative Policy Review paper and electronic billing statements for accuracy when a validation exception occurs, and approve their release to customers Analyze, investigate, and resolve customer requests related to billing adjustments and malfunctioning meters Analyze and resolve Move In, Move Out, Cut for Non-Payment, and Reconnect orders that were not automatically completed by the system Review and analyze customer accounts to ensure billing is processed at the correct billing cycle Issue credit and debit adjustments on customer accounts Issue field activities and adjust billing as needed based on findings Review accounts to ensure that all Service Agreements are billed as scheduled Perform other duties as assigned Technical Requirements Billing Statements Service Orders and Field Activities Customer Records and Customer Information Systems Financial Reports Metering data and Units of Measure (i.e. kWh, kW, KGAL, etc.) Utility billing data, rates, and tariffs Familiarity Spreadsheets (MS Excel) Software Applications (i.e. Oracle Customer Care & Billing, Oracle Meter Data Management, Cognos, NetSense) Related industry, organizational and departmental regulatory guidelines, best practices, and procedures Additional Skills Problem solving and analytical skills Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages Ability to use Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.) #J-18808-Ljbffr