Senior Network Support Engineer - Multi-Vendor & Security

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Network Support Specialist Who We Are At Kyndryl, we design, build, manage and modernise the mission-critical technology systems that the world depends on every day. We are committed to creating a culture of continuous learning, inclusivity and innovation. The Role Kyndryl is seeking a Network Support Specialist to join our team and support the delivery of reliable, secure, and high-performing network services. In this role, you will operate within a complex, multi-vendor environment as a technical expert responsible for installing, maintaining, and troubleshooting network infrastructure. You will also leverage your understanding of network architecture to support design considerations, optimise configurations, and ensure scalable and secure network solutions. Key Responsibilities Install, configure, and maintain network hardware and software components Monitor network performance and proactively identify and resolve issues and outages Troubleshoot incidents and implement corrective actions, including emergency changes Execute routine and scheduled network changes in line with change management processes Participate in change reviews and contribute to continuous service improvement Support and maintain network architecture design standards and configurations Implement and enforce network security policies and best practices Provide technical support for network-related issues to internal and external stakeholders Collaborate with cross-functional teams including project managers, architects, and service engineers Document configurations, architecture diagrams, processes, and incident resolutions Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are Required Skills and Experience 5+ years of proven experience in network support within a complex, multi-vendor environment Hands-on experience with network architecture concepts (e.g., LAN/WAN design, routing and switching, segmentation, redundancy models) Strong troubleshooting and analytical problem-solving skills Knowledge of network protocols, infrastructure, and security best practices Experience with change management processes and tools Ability to perform under pressure and manage high-priority incidents Effective communication skills with both technical and non-technical stakeholders Demonstrated ability to work independently and collaboratively Preferred Skills Relevant certifications (e.g., CCNA, CCNP or equivalent) Experience with network design or architecture support in enterprise environments Familiarity with network monitoring and management tools Exposure to enterprise security frameworks and compliance standards Being You @ Kyndryl Kyndryl values diversity and is committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply. Your Future at Kyndryl Every position at Kyndryl offers a clear path for career growth. You will have access to continuous learning opportunities, hands-on experience with leading technologies, and the ability to pursue industry-recognised certifications. The compensation range for the position in the U.S. is - $100,080 to $190,080 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area): $120,120 to $228,000 California (All Other): $110,040 to $209,040 Colorado: $100,080 to $190,080 Massachusetts: $100,080 to $209,040 New York City: $120,120 to $228,000 Washington: $110,040 to $209,040 Washington DC: $110,040to $209,040 This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr Kyndryl