Technical Implementation Solution Engineer

Job Description

Job Description

CIPPlanner is seeking a highly skilled and motivated Technical Solution Engineer to join our dynamic software implementation team. The ideal candidate will possess excellent communication skills, a strong technical background, and experience in software implementation and the latest technologies. As a Technical Solution Engineer, you will be the first point of contact for our clients’ technical staff and assisting them with system deployment and a wide range of technical issues.

Responsibilities:

Software Implementation:

• Understand the SDLC (Software Development Life Cycle).
• Be responsible for seamlessly integrating client software into private network and cloud solutions.
• Understand the CIPAce™ software.
• Utilize C# and Microsoft.Net Farmwork.
• Deploy software through DevOps (branch control, Azure).
• Practice CI/CD method.
• Troubleshoot and resolve deployment of the CIPAce™ Software, hardware and network issues.
• ·Escalate complex problems to higher-level technical support and development teams when necessary.

User Assistance:

• Instruct client’s technical staff with system applications on CIPAce™.
• Guide client’s technical staff through problem-solving processes and provide step-by-step instructions.
• Educate client’s technical staff on best practices for software system deployment, usage and security.

System Maintenance:

• Perform routine maintenance tasks such as software updates, backups and patch management.
• Monitor system performance and proactively address potential issues.
• Maintain accurate records of issues, resolutions and user interactions in the ticketing system.

Requirements:

• Remote work with some travel.
• Preference for candidates located within Eastern Standard Time Zone.
• Degree in Computer Science, Information Science or related fields, or equivalent experience.
• Proven experience and knowledge in software implementation and technical support, particularly with Microsoft .NET Framework and Azure.
• Strong communication and problem-solving skills.
• Ability to work independently and proactively to address client needs.
• Flexibility to work across multiple time zones and accommodate clients and global team members.
• Willingness to adapt to a dynamic and fast-paced work environment.
• Excellent verbal and written communication skills in English.
• Proficiency in verbal Chinese at professional level.
• Strong problem-solving abilities and detail-oriented skill.
• Customer-oriented mindset with a focus on delivering high-quality service.
• Outstanding listening skills.
• Can-do problem-solving attitude
• Fast system learner
• Ability to collaborate closely with global implementation team members to ensure successful software deployment, identify the sources of technical issues, and resolve them efficiently. Competency in collaboration with cross-functional teams on various implementation projects and initiatives.
• Be capable of providing input on process improvement and contributing to the development of support documentation.
• Excellent experience in cooperation with the global team to address and resolve complex technical challenges.
• Basic coding experience is preferred, but not mandatory.
• Relevant certifications such as Microsoft Certified: Azure Developer Associate, or similar are a plus.

Compensation and Benefits:
Salary commensurate with experience. We offer competitive compensation and a benefit package including medical, dental, vision, retirement savings plan, PTO pay to the successful candidate.

CIPPlanner is a leading provider of enterprise application platform of software solutions for Capital Planning and Budgeting, Capital Project and Program Management, Vendor Portfolio Management, Grant Portfolio Management and Contract Portfolio Management. CIPPlanner’s products serve mid to large organizations such as fortune 100 companies, utilities, transportation and local government agencies nationwide.

Company Description

CIPPlanner is a leading provider of enterprise application platform of software solutions for Capital Planning and Budgeting, Capital Project and Program Management, Vendor Portfolio Management, Grant Portfolio Management and Contract Portfolio Management. CIPPlanner’s products serve mid to large organizations such as fortune 100 companies, utilities, transportation and local government agencies nationwide.