LensCrafters - Apprentice Optician

LensCrafters - Apprentice Optician

The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience. Ensures customers are delighted by performing the key steps of our selling model.

Major duties and responsibilities include conveying a commitment to providing unsurpassed customer service by performing the following sales and service process steps: greeting the customer, explaining the process in a transparent way, merchandise selection, fitting - AccuFit, solving visual problems or challenges for customers, tendering, dispensing, serving as a center of excellence for others with a focus on right the first time and modeling our CEE service and selling model, assisting the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs, suggesting improvements and recommending solutions to problems, assisting other retail associates with difficult and complex areas of customer product needs and prescriptions, anticipating problems before they occur, exploring underlying reasons for recurring customer problems, going beyond symptoms to get at causes, striving to develop long-term solutions to problems, showing patience and courtesy with customers, tracking down answers to unfamiliar questions or products, educating the customer on LensCrafters' guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services, handling tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, ensuring finished eyewear meets LensCrafters' optical standards and customer requirements/requests, striving to achieve "Exceptional Results" on LensCrafters' annual CEI/Functional Skills that align with brand priorities, taking personal ownership to achieve personal and store results, serving as a role model for development and a technical resource for all, operating the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail, accurately operating the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, explaining to the customers "One Hour" processing and expected delivery times, showing customers where to pick-up their glasses upon return to the store, taking pride in the appearance of the store and ensuring visual displays are in accordance with Company provided planograms, maintaining a safe working environment for all associates/customers, informing management of any potential safety opportunities (broken tiles, furniture, etc.), demonstrating safe work practices including the wearing of personal protection equipment in the lab.

Basic qualifications include a high school graduate or equivalent, part of a sanctioned Apprentice Program, strong customer service skills: communicator, listener and team builder, knowledge of current optical theory and merchandise, knowledge of current store merchandise, strong basic math skills, awareness of current fashion trends, sales and service skills, familiarity with POS, computers and calculators, embracing new technology and change.

Preferred qualifications include actively studying for LensCrafters Quality, Fitting and Adjusting Program, optical dispensing experience, previous customer service and retail experience.