Customer Service Associate

Customer Service AssociateAn iconic Chicago-based consumer products and toy manufacturer is hiring a dedicated Customer Service Associate. In this role, you will serve as a key point of contact for customers, delivering exceptional support across phone, email, and digital channels while resolving product inquiries and assisting with order management.What's the job?Provide full-range customer support via phone, email, mail, digital chat, and occasional in-person interactionsHandle high-volume inbound inquiries regarding order status, warranty requests, product assembly, shipping details, and general product informationCalmly and efficiently manage escalated or complex customer issuesProactively troubleshoot product and service challenges using internal databases and toolsAccurately process replacement warranty orders and customer service requestsDocument customer feedback and share insights with internal teams to enhance overall service deliverySupport front desk coverage and warmly greet visitors as neededWhat's needed?Bachelor's degree requiredProficiency in Microsoft Office (Word, Excel, Outlook) and internet navigationExceptional verbal and written communication skills, with a professional phone presence and active listening skillsStrong problem-solving abilities and high integrityExcellent multitasking capabilities and a collaborative, can-do attitude under pressureKey DetailsCompensation: $20–$23/hourLocation: Chicago, IL (near Oak Park/Elmwood Park)Work Model: OnsiteSchedule: Monday–FridayBenefits: Consultants are eligible to enroll in benefits, including medical, dental, and visionEmployment Type: Contract (approximately 6 months)If you are a detail-oriented professional with a passion for delivering exceptional customer service, we would love to hear from you!