Customer Operations Specialist -- Order Management
Recruit Gigs
Job Description
Job Description
Impact
Join a fast-moving manufacturing and logistics operation where you own the customer experience from inquiry to delivery. Your precision keeps orders accurate, your coordination drives on-time shipments, and your communication builds trust.
Core responsibilities- Serve as the central point of contact for customers via phone and email
- Accurately process orders, updates, and order changes
- Coordinate timelines with production, shipping, and warehouse teams
- Monitor order progress and share shipment status proactively
- Maintain complete records: purchase orders, customer files, documentation
- Address and resolve customer issues with professionalism and urgency
- Support inventory and order management workflows
- Perform data entry, create basic reports, and assist with administrative tasks
- Collaborate closely with internal departments to ensure satisfaction
- Demonstrate consistent professionalism and high-quality service
- Experience in customer service, administration, or order processing (preferred)
- Manufacturing or logistics exposure (plus)
- Excellent written and verbal communication
- Organized, able to multitask, and comfortable with deadlines
- Proficient with Microsoft Office and general computer systems
- Detail-oriented with solid problem-solving skills
- Bilingual English/Spanish is a plus
- Experience with ERP or order entry tools
- Customer relationship management strengths
- Ability to prioritize and pivot quickly
- Collaborative, positive team approach
Office-based within a manufacturing setting, with frequent interaction with warehouse, shipping, and production teams.
Schedule: Full-time, Monday–Friday
Vacancy posted 6 days ago
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