Patient Registration Specialist

Job Description

Job Description

Position Overview

A leading healthcare organization in Trumbull, CT is seeking a compassionate and detail-oriented Patient Registration Specialist to join its team on a contract-to-hire basis. This position serves as the first point of contact for patients and plays a critical role in ensuring a positive patient experience through accurate registration, insurance verification, appointment scheduling, and administrative support.

The ideal candidate will have strong customer service skills, experience working in a healthcare setting, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet and register patients in a professional and courteous manner.
• Collect, verify, and update patient demographic and insurance information.
• Verify insurance eligibility, coverage, authorizations, and referrals as required.
• Schedule, reschedule, and confirm patient appointments.
• Explain registration forms, consent documents, and patient policies.
• Process patient check-ins and check-outs efficiently.
• Collect copayments, deductibles, and outstanding balances when applicable.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Respond to patient inquiries regarding appointments, insurance coverage, and general office procedures.
• Ensure compliance with HIPAA and organizational privacy standards.
• Coordinate with clinical and administrative staff to ensure smooth patient flow.
• Handle incoming phone calls and provide exceptional customer service.
• Assist with administrative projects and other duties as assigned.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• 1+ years of patient registration, medical office, healthcare customer service, or administrative experience preferred.
• Experience verifying insurance benefits and patient demographics.
• Strong computer skills, including Microsoft Office and electronic medical records systems.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced healthcare environment.

Preferred Skills

• Patient Registration
• Insurance Verification
• Appointment Scheduling
• Electronic Medical Records (EMR/EHR)
• Medical Terminology
• HIPAA Compliance
• Customer Service
• Data Entry
• Patient Check-In/Check-Out
• Insurance Authorizations
• Cash Handling & Copay Collection
• Microsoft Office Suite
• Multitasking
• Problem Solving