Executive Director, Data Management and Data Operations

Job DescriptionThe Executive Director, Master Data Management and Data Operations, serves as the Product Line Lead for the organization’s master and reference data capabilities. This senior leader in Digital Services defines and executes the strategy for master data, critical reference data, data operations, stewardship, ontology management, and data quality across Manufacturing, Quality, and Supply Chain.The role has end-to-end accountability for the product line vision, roadmap, services, enabling technologies, operating model, resource strategy, and total cost of ownership. The leader will build and sustain an industry-leading organization that delivers trusted, compliant, and fit-for-purpose master data; improves operational efficiency and user experience; accelerates digital, analytics, and AI solutions; and creates measurable business value. Reporting to the Associate Vice President of Digital Services in Global Manufacturing, Quality, Supply Chain & Innovation, the role provides strategic direction and establishes priorities across product teams and delivery squads.Primary Responsibilities:Strategy and Product Leadership• Define and execute the strategy, roadmap, investment priorities, operating model, and resource plan for master and reference data management across Manufacturing, Quality, and Supply Chain.• Own the product vision and lifecycle for Master Data Management (MDM), Product Lifecycle Management (PLM), data governance products, data quality capabilities, data operations, ontology management, and related integration services.• Translate organizational priorities and emerging digital opportunities into a coherent portfolio of products, platforms, services, and capabilities.Data Management and Operational Excellence• Establish and sustain a scalable data stewardship operating model with clearly defined ownership, decision rights, standards, workflows, controls, and performance measures.• Lead the data quality function and establish preventive controls, monitoring, issue-management processes, and measurable quality standards.• Proactively identify and resolve complex data management, ontology, and data quality challenges that affect business operations and digital strategy execution.• Deliver reliable, high-quality data services that reduce manual remediation and operational friction while providing a consistent, user-centered experience.• Establish metrics, reporting, and analytics that demonstrate data quality, service performance, adoption, compliance, and business impact.Technology, Platforms, and Innovation• Set direction for MDM platforms, PLM capabilities, data catalogs, integration services, automation, methods, and tools in alignment with business and enterprise technology strategies.• Apply AI-enabled capabilities to improve data quality monitoring, issue detection, root-cause analysis, remediation, and prevention within secure and regulated environments.• Define and maintain policies, standards, and guidelines that promote consistent adoption of data management methods, tools, and automation across user groups.Organization and Talent Leadership• Build, lead, and develop a high-performing, global, multidisciplinary organization with the capabilities and capacity required to deliver the product line strategy.• Establish clear accountabilities across product teams and squads, coach and mentor leaders and team members, and develop succession and capability-building plans.• Lead organizational change and adoption to embed common data management practices, standards, and ways of working.Business Value, Partnerships, and Financial Accountability• Build trusted partnerships with business, digital, technology, and enterprise leaders to align priorities, resolve cross-functional dependencies, and drive adoption of common data management capabilities.• Own value realization and financial performance for the product line, including budget, investment planning, total cost of ownership, vendor and contract management, benefits tracking, and OKRs.• Establish and manage the resource model required to support master data management across divisional platforms and business processes.Align systems development structures, platforms, methods, and tools with business strategy, regulatory expectations, and emerging digital opportunities.Education:• Required: Bachelor’s degree in Information Technology, Engineering, Computer Science, Data Management, or a related field.• Preferred: MBA or master’s degree in a relevant field.Required Experience and Skills:• 15+ years of progressive experience in data, digital, or technology leadership, including significant experience in the biopharmaceutical, life sciences, manufacturing, or another highly regulated industry.• Deep expertise in master and reference data management, data stewardship, data governance, data quality, ontology management, or related enterprise data capabilities.• Demonstrated leadership of enterprise data products, platforms, and services across their full lifecycle, from strategy and design through implementation, adoption, sustainment, and value realization.• Strong knowledge of manufacturing-related master and reference data, Product Lifecycle Management, data platforms, and the needs of Manufacturing, Quality, and Supply Chain.• Proven experience with business domain applications such as MES, LIMS, Veeva Quality, Supply Planning, ERP, PLM, etc.• Experience leading a sizable, multidisciplinary organization, including organizational design, talent development, coaching, succession planning, and capability building.• Demonstrated accountability for significant budgets, investment portfolios, financial planning, vendor performance, and total cost of ownership.• Proven ability to influence senior stakeholders, align organizations on complex technical and business decisions, resolve cross-functional dependencies, and drive accountability.• Experience leading enterprise transformation and adoption in a global, matrixed environment.• Experience with Agile and Scrum delivery models, product management, and product owner responsibilities.• Strong executive communication skills and the ability to translate complex data and technology topics into clear decisions, priorities, and business outcomes.• Growth mindset with a record of challenging the status quo, introducing innovative approaches, and delivering measurable improvements.Preferred Experience and Skills:• Experience in global technology centers or geographically distributed delivery organizations.• Experience applying lean, agile, and people-centered design techniques to create inclusive technical and non-technical experiences and communications.• Experience in manufacturing, GxP, or other regulated environments.• Demonstrated experience applying AI, advanced analytics, or automation to improve data quality, stewardship, metadata management, or data operations.Experience evaluating and implementing generative or agentic AI capabilities within governed, secure, and regulated data environments.Required Skills: Business Analysis, Data Science, Demand Management, Innovation, Requirements Management, Sourcing and Procurement, Stakeholder Relationship Management, Strategic PlanningPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HEREUS and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your RightsEEOC GINA Supplement​We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State ActsThe primary location for this posting is:USA - Pennsylvania - West PointWhere required by law, the compensation range for this role is provided below.The salary range for the primary location of this role is:$255,800.00 - $402,700.00This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.Additional location(s) Compensation Information:San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance OrdinanceLos Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring OrdinanceSearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:HybridShift:Valid Driving License:Hazardous Material(s):Job Posting End Date:11/9/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. SummaryLocation: USA - Pennsylvania - West Point; USA - New Jersey - Rahway; USA - Massachusetts - Cambridge (320 Bent Street)Type: Full time