Customer Success Manager
Campfire
Customer Success Manager at Campfire
As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.
You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.
Key Responsibilities
Own post-implementation success for a portfolio of customers
Build strong relationships with Controllers, Accounting Managers, and Finance leaders
Drive adoption, engagement, and value realization across accounts
Proactively manage account health and identify churn risk
Lead QBRs, success planning, and ongoing check-ins
Manage renewals for your book of business
Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
Partner with Sales to scope and close upsell and cross-sell opportunities
Maintain accurate renewal forecasts and risk pipelines
Lead customer enablement sessions and workflow optimization reviews
Support rollout of new product features and modules
Ensure customers are following best practices and getting maximum value from Campfire
Partner closely with Implementation to ensure smooth handoffs and successful go-lives
Work with Support and Product to resolve issues and escalate customer feedback
Represent customer voice internally and help improve processes across the customer lifecycle
Experience & Qualifications
3+ years of Customer Success or Account Management experience in B2B SaaS
Experience supporting finance, accounting, or operations teams strongly preferred
Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
Strong technical aptitude and ability to learn complex platforms quickly
Bachelor's degree or equivalent experience
Personal Attributes
Customer-first mindset with strong ownership and accountability
Excellent communicator and relationship builder
Organized, proactive, and comfortable managing multiple accounts
Strong problem-solver who thrives in a fast-moving startup environment
Growth mindset and eagerness to learn and develop
$100k - $125k
Your ImpactThe Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering...SuggestedH1bVisa sponsorship$97.5k - $162.5k
Job DescriptionCome join the LSEG team! Customer Success Managers (CSMs) connect our most strategic clients to LSEG’s portfolio of quant and feed solutions. This specialist plays a vital role in ensuring our customer’s unleash the full power of LSEG by discovering and implementing...SuggestedFull timePart timeInternship$116.2k - $193.8k
SummaryWe are looking for a highly motivated and hard-working professional to join our Customer Success Team specializing in Real Time Solutions.As a Customer Success Manager, you'll be at the center of our customer relationships—partnering with business and technical stakeholders...SuggestedFull timePart timeInternship$132k - $165k
...queries and business insights, providing an intuitive interface for users of all technical backgrounds.We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our...SuggestedFull timeWork at office$90k - $120k
New York, New YorkCustomer Success - Customer Success Managers /Full-Time /On-siteShape the future of Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business...SuggestedFull time- ...put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will...
$100k
DescriptionThe Customer Success Manager (CSM) is responsible for managing a set of Fortune 500 company relationships (brands, publishers, data providers) under the guidance of the Director of Customer Success, working with solutions engineering, support and commercial...Work at officeFlexible hours$150k - $165k
...York / San Francisco or New YorkBusiness - Customer Experience /Full Time /HybridJoin... ...powered business planning and performance management platform built for agility and scale. We... ...we’d love to hear from you.As a Customer Success Manager (CSM), you’ll ensure our customers...Full time$110k - $125k
About the Role:PubMatic is looking for a Customer Success Manager, Demand Facilitation to help develop our CTV and Data/Commerce Media business. We seek an individual with deep programmatic video experience and a strong understanding of the Data Curation and Commerce Media...Work at officeRemote work$66.31k - $70k
...Title - Customer Success Account Manager, Disclosure Engagement Salary - $66,313 - $70,000 Location - New York About CDP CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting...Full timeWork at officeLocal area$150.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ..., and you are the future of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...Full timeWork at officeFlexible hoursShift work3 days per week$100k - $130k
...make, both internally and outwardly to our customers. We actively encourage Elliptities to... ...centric professional with experience in managing SaaS renewals? Are you looking for your... ...!The Impact You Will Have:As a Customer Success Manager for the Mid‑Market segment, you...Remote workHome office$115k - $130k
Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in New York City.As a Senior CSM at Dealpath, you'll own a portfolio of enterprise and strategic accounts, typically 30 to 40, for firms like Blackstone, MetLife, and Nuveen...Contract workWork at officeFlexible hours- ...Triple Whale is seeking a Customer Success Manager to support ecommerce stores and agency Enterprise clients. You will own client relationships, advise on marketing strategy, and guide product adoption. A global team of CSMs collaborates to deliver data-driven success...
$100k - $125k
...consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust... ...and global impact is on the line. Job Title: Customer Success Manager Locations: Remote- Highly preferred Eastern or Central...Contract workImmediate startRemote workWorldwideFlexible hours- ...informed, and decisive. Pursue excellence everyday We raise the bar with leadership, confidence, and action—for the industry, our customers, our business, and each other. Embrace the journey , together The work we do is never done. We don’t shy away from what’s hard — we...
- ...dedicated design teams that seamlessly integrate into our clients' workflows. Why this position We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported...Full timeRemote workFlexible hours
- ...Customer Success / Account Manager Location: New York, NY Work Model: Hybrid Industry: AI / vertical SaaS for home services Compensation: $100K-$130K base, $200K OTE A bootstrapped, profitable startup building AI agents for the home-services industry (HVAC...
- ...Justworks in New York City is seeking an Onboarding Manager to partner with new customers and drive successful implementations from start to finish. You will manage timelines, coordinate with sales, product, and support, and tailor onboarding plans to meet customer needs...
$130k - $155k
...TLV, NYC, LDN, and LIS. We're growing and looking for another important piece of the puzzle. Is it you? As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and...Worldwide- ...early partners that include many of the most innovative services teams like Etsy, Samsara, Brooks, Carta, and Notion. The Customer Success Manager is tasked with working with our growing customer base and working closely with cross-functional partners to deliver clear...
- ...India’s most talent-dense robotics team consisting of individuals from IITs, Stanford, UCLA, etc. About the role The US Customer Success Manager owns the full deployment lifecycle of Origin’s drywall finishing construction robot — from first assembly and...For subcontractorFlexible hours
- ...As a Customer Success Manager at Campfire , you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value...
- ...Customer Success ManagerCustomer Success at hx is about much more than account management. We work with some of the world's largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy.Earlier this year, we hired Corey as...Work at officeImmediate startRemote workNight shift
- ...companies the power to understand every customer, automate at scale, and build their go-to... ...the right place.About the RoleCustomer Success is central to how we build, grow, and deliver... ...Customer Success role focused on managing a small portfolio of strategic accounts....Work at office
- ...Customer Success Team Member Vendelux is building the category-defining platform for event marketing intelligence. Events are one of the... ...tailor solutions effectively. Create strategic plans for managing client relationships and develop clear and compelling business...Work at office
$125k - $175k
...Customer Success ManagerDeepJudge is the intelligence layer for legal work. Founded by former Google search engineers with PhDs in AI from... ...about joining our rapidly growing team as a Customer Success Manager. You will play a key role in transforming the way large law firms...Remote work- ...Yoodli, Inc. is seeking a Growth Customer Success Manager to ensure seamless experiences across the enterprise journey. You will manage high-value accounts, drive adoption, and boost retention while aligning with sales, product, and leadership teams to unlock growth opportunities...
- ...Ventra Health is seeking a Manager, Client Success in the United States to act as the primary liaison between clients and internal teams, maximizing collections and delivering contracted management services. You will engage with patients, physicians, practice managers,...
$110k - $135k
...Customer Success Manager New York, NY, US About Guidde Guidde is an AI digital adoption platform that serves as the creation and consumption hub for modern organizations. Founded in 2020 by seasoned entrepreneurs, we use generative AI to transform workflows into...Contract workWorldwideFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
- partner success manager New York, NY
- technical customer success manager New York, NY
- sr. customer success manager New York, NY
- senior customer success manager New York, NY
- success manager New York, NY
- client success manager New York, NY
- customer success executive New York, NY
- enterprise customer success manager New York, NY
- educational customer success manager New York, NY
- customer success manager csm New York, NY


