Front Desk Supervisor

The Hotel Front Desk Supervisor oversees daily front office operations, managing staff, check-ins/check-outs, and guest services to ensure high satisfaction. Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a welcoming environment. Compensation: $18 hourly Qualifications Experience: Usually 1–3+ years in a hospitality role, with previous supervisory experience preferred. Systems: Proficiency in Property Management Systems (PMS) and Microsoft Office. Communication: Strong interpersonal, communication, and conflict-resolution skills. Leadership: Ability to lead by example, work under pressure, and manage time effectively. Responsibilities Staff Supervision: Oversee front desk, bell, and concierge staff to ensure efficient service. Guest Services: Resolve guest complaints promptly, handle VIP arrivals, and ensure high satisfaction scores. Operational Management: Manage check-in/check-out, room assignments, and pre-registration for groups. Financial Control: Manage cash drawers, process payments, and audit guest accounts. Training & Coaching: Train, mentor, and provide performance feedback to front desk agents. Communication: Coordinate with housekeeping for room status updates and communicate shift information. #J-18808-Ljbffr GF Hotels & Resorts