Director, Public Policy

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 6000 people across the globe who think thats work worth doing.

Director Public Policy

Why We Have This Role

As the Director of Policy you will serve as the primary expert monitoring interpreting and responding to the evolving healthcare policy landscape. You will lead strategic efforts to identify regulatory trends analyze reporting requirements (including CAHPS quality safety and value-based payment models) and evaluate their impact on product strategy and client operations. Serving as the company liaison to key government and industry bodiessuch as CMS NQF and AHRQyou will develop corporate positions draft public comment letters and advocate on behalf of Press Ganey and our healthcare clients. If you are a high-level policy expert with executive presence and a passion for shaping healthcare strategy this role offers significant influence.

How Youll Find Success

• Regulatory Landscape Mastery: Expertly analyzes and interprets developments in CAHPS quality reporting and value-based payment programs to inform executive strategy.
• Strategic Stakeholder Advocacy: Establishes and nurtures key relationships with CMS NQF AHRQ and health policy stakeholder groups to advocate for business and client interests.
• Cross-Functional Collaboration: Partners closely with Product Management Sales Marketing and Operations to signal strategic opportunities and guide product enhancements.
• Executive Communication & Thought Leadership: Delivers high-impact policy updates to C-suite client executives and represents the company as a key speaker at industry events.
• Policy Team Leadership: Directs coaches and manages the public policy team while overseeing annual department budgeting and strategic goal alignment.

How Youll Grow

• Drive company-wide strategy at the intersection of healthcare technology regulatory compliance and public policy.
• Elevate your professional standing as a prominent health policy thought leader across national conferences client summits and industry panels.
• Deepen direct working relationships with federal policy officials and key regulatory governing bodies.
• Scale and mentor a high-performing public policy research and regulatory data team.

Things Youll Do

• Monitor & Interpret Policy: Track developments across the health policy landscape to inform product marketing and operational strategy.
• Lead Government Liaisons: Act as the primary organizational liaison to CMS NQF AHRQ and related governmental or public policy entities.
• Develop Corporate Positions: Draft review and submit official comment letters and position statements for rulemaking and requests for information (RFIs).
• Author & Present Policy Content: Produce regulatory updates for clients and present policy trends at client meetings and industry events.
• Direct Public Policy Team: Manage Policy Analysts and Senior Regulatory Data Analysts guiding research projects annual performance goals and department budgets.

What Were Looking For On Your Resume

• 10 years of experience in the health policy arena regulatory affairs or a related healthcare industry role.
• Demonstrated experience developing corporate position statements and drafting official comment letters for rulemaking.
• Bachelors Degree in Health Policy Public Health Business or related field required (Masters Degree preferred).
• Excellent written verbal and presentation skills with proven executive presence.
• Ability to navigate a matrixed corporate environment and lead direct reports effectively.

What You Should Know About This Team

• Strategic Core: We sit within Product Management and Enterprise Strategy to directly influence our product vision and business roadmap.
• Advocacy & Impact: We proactively represent healthcare organizations to safeguard business interests and advance quality reporting standards.
• Thought Leadership Focus: We serve as the trusted regulatory voice for both internal leadership teams and external health system leaders.
• Travel Expectation: This role involves approximately 25% travel for client meetings regulatory sessions and industry events.

Our Teams Favorite Perks and Benefits

• Comprehensive Health & Wellness Coverage: Industry-leading medical dental and vision packages for employees and dependents.
• Executive Leadership Development: Opportunities for high-visibility leadership professional association involvement and career growth.
• Generous Paid Time Off: Comprehensive paid vacation sick leave and paid company holiday schedule.
• 401(k) Retirement Savings Plan: Competitive company matching contributions to support your long-term financial health.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life . #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

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For full-time positions this pay range is for base per year; however base pay offered within this range may vary depending on location job-related knowledge education skills and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical dental vision life and disability 401(k) with match paid time off a wellness reimbursement and mental health benefits. For a detailed look at our benefits visit Qualtrics US Benefits.

Illinois Base Annual Pay Transparency Range

$153000 - $186000 USD

Required Experience:

Director