Customer Support Representative

Customer Support Representative A-Gas is the global expert in the supply and life-cycle management of specialty chemicals and gases. A-Gas also provides refrigerants, blowing agents, fire protection agents, and carbon credit offsets. Rapid Recovery is the company's service division and the number-one provider of refrigerant recovery services for the HVAC, refrigeration, demolition, and marine industries. With industry-leading recovery, reclamation, and gas processing technologies, A-Gas leads the industry in developing cutting-edge solutions designed to protect the environment. For more information on A-Gas, go to A-Gas is seeking an energetic, detail-oriented, and customer-focused Network Customer Support Representative to join our growing team. This position serves as a key point of contact for internal and external customers, providing responsive service, accurate order support, and proactive account coordination. The ideal candidate is a strong written and verbal communicator who builds trusted professional relationships, works effectively across departments, and consistently delivers exceptional customer experience. This role will support our West Coast Field Service Team. The hours required for support will be 10AM EST - 7PM EST to lead quoting, supporting the field team and calls. Key Responsibilities Deliver a high level of service and proactive account support to internal and external customers Respond to customer inquiries by phone and email, route calls appropriately, and provide timely updates and tracking information Partner with the Network Customer Support Manager and field teams to strengthen customer relationships and ensure service expectations are met or exceeded Open and maintain customer accounts by coordinating required documentation with Finance and applicable sales, accounts, and field teams Enter, review, and track sales orders and manual work orders in Salesforce accurately and efficiently Confirm order details, including contract pricing, fees, purchase orders, payment terms, and account requirements Prepare customer quotes and send invoices to customers and internal stakeholders Address customer concerns professionally, research returns and rebills, and coordinate follow-up through resolution Work with Accounting on check-request status, account holds, refunds, and documentation for new and existing customers. Generate or request certificates of insurance for new and existing customers Support franchise locations with back-office needs, including insurance documentation, contracts, and account administration Collaborate with cross-functional teams to ensure work is completed accurately and on time Prepare and analyze job reports for Finance and maintain accurate customer and order records. Create and maintain dashboards in Salesforce and SharePoint to support reporting and data visibility Qualifications & Skills High School Diploma or equivalent required; Associate or Bachelor's degree preferred Three or more years of customer service, account support, order processing, or related experience preferred Prior experience with Accounts Payable (AP) or Accounts Receivable (AR) preferred Excellent written and verbal communication skills, with a professional and customer-focused approach Strong interpersonal skills and the ability to build productive relationships with customers and colleagues Ability to organize and prioritize work, manage multiple assignments, and meet deadlines in a fast-paced environment High attention to detail and commitment to accuracy in customer records, orders, and reports Sound problem-solving skills and the ability to handle customer concerns with discretion and professionalism Ability to maintain confidentiality and appropriately manage sensitive business and customer information Proficiency with Microsoft Office applications, including Excel, and experience with Salesforce, SAP, SharePoint, Intacct, ticketing systems, or similar business platforms Ability to work independently and collaboratively as part of a cross-functional team Why A-Gas? Starting pay $23 and up based on experience and skills. Other benefits include an annual bonus, medical, dental, vision, paid holidays, paid time off (PTO), 401(k), disability, life insurance, training initiatives, professional certifications, and tuition reimbursement. This role is required to be on site in Bowling Green, Ohio. A-Gas may offer flexibility for hybrid work after training period has concluded, the manager will confirm all hybrid schedule approvals. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran status.