Senior Sales Engineer

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

The Senior Sales Engineer (Sr. SE) serves as a strategic technical advisor and key partner to the Commercial Sales organization, driving revenue growth and customer retention through expert solution design, consultation, and implementation support. This role provides advanced pre-sales and post-sales technical leadership across complex voice, data, and video solutions.

The Sr. SE combines deep technical expertise with strong business acumen to translate customer requirements into scalable, high-impact solutions. Acting as a trusted advisor, the Sr. SE engages with customers, sales teams, and cross-functional partners to design, present, and implement tailored telecommunications and networking solutions. This role also provides Tier II/III technical support and contributes to product development initiatives, ensuring service quality and customer satisfaction throughout the lifecycle.

Responsibilities

Pre-Sales & Solution Design

• Partner with Account Executives, fiber construction, and network engineering to provide advanced technical consultation during the sales cycle.
• Collaborate with cross-functional teams, including Fiber Construction and Network Engineering, to design and deliver scalable, qualified network solutions for customer deployment
• Lead discovery sessions to assess customer business needs, technical environments, and solution requirements.
• Design and architect wireless networking, IoT integration, data, video, and managed service solutions.
• Develop technical proposals, network diagrams (e.g., Visio), and solution documentation.
• Present technical solutions and value propositions to clients, including executive-level stakeholders.

Customer Engagement & Advisory

• Serve as a trusted technical advisor to customers and their IT teams.
• Translate complex technical concepts into clear, business-focused communication.
• Support \"application-based selling\" strategies to maximize customer value and revenue opportunities.
• Ensure solutions align with customer goals, technical requirements, and internal standards.

Sales Enablement & Collaboration

• Train and mentor sales teams on core technologies, products, and solution positioning.
• Partner with Product, Engineering, Construction, Field Service, and Operations-Project Management teams to ensure seamless delivery.
• Support RFP/RFI responses, including technical narratives, solution design, and pricing inputs.
• Provide technical leadership during strategic or high-value pursuits.

Implementation & Post-Sales Support

• Oversee technical validation and solution handoff to implementation teams.
• Provide Tier II/III escalation support for complex customer issues.
• Ensure successful deployment and customer satisfaction through ongoing engagement.

Innovation & Continuous Improvement

• Collaborate with Product teams on service development, enhancements, and compatibility testing.
• Stay current on emerging technologies, industry trends, and competitive offerings.
• Identify opportunities to improve processes, tools, and customer experience.

Qualifications

Experience

• 7+ years of experience in telecommunications, networking, or technical sales engineering roles
• Proven success supporting complex enterprise or mid-market sales environments
• Strong experience in solution design, customer engagement, and technical sales support

Technical Expertise

• Deep knowledge of voice, data, video, and IP networking technologies
• Experience with:
  • Hamina/Ekahau, MS Visio, BlueBeam VUE, Salesforce, MS Office 365 Suite, various AI professional working design tools and PC-based network utility tools Proven design and analysis experience with, TCP/IP LAN/WAN, OSI Model, Network Security, , Firewalls, VPNs
  • Techstack-layer technology IoT, IP Video, VoIP, SAAS, Fiber PON/Multi-Gigabit, HFC Broadband Internet, LTE, DOCSIS technology
  • Data storage and enterprise networking environments
  • Internet services, cloud/managed services, hosting, and collocation
  • Ability to design secure, scalable network architectures

Skills & Competencies

• Exceptional consulting, communication, and presentation skills
• Strong business acumen with a sales-driven mindset
• Ability to influence decisions and build credibility with technical and non-technical stakeholders
• Advanced problem-solving and analytical thinking skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Proficiency in MS Office (e.g., Excel and Powerpoint).and network design tools (e.g., Visio)

Leadership & Collaboration

• Demonstrated ability to mentor peers and enable sales teams.
• Strong cross-functional collaboration skills.
• Customer-first mindset with a focus on long-term relationships.

Education & Certifications

• Bachelor's degree in Engineering or related field, or equivalent experience.
• Preferred certifications: Certified Wireless Network Associate (CWNA), CCNA, CCNP, or similar industry credentials.
• Valid driver's license and reliable transportation required.

Preferred Qualifications

• Experience working with hybrid fiber-coax (HFC) networks or similar broadband infrastructure.
• Knowledge of competitive telecom service offerings and market landscape.
• Experience supporting large-scale RFPs and enterprise solution deals.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of \"Be The Difference\" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $84,583 - $138,958 /year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.